**Mechanical Field Service Engineer- US RemoteAre you passionate about being part of a successful field service team?Do you like working in collaborative teams and solving critical issues for customers?Join our Field Services Team!** At Baker Hughes our purpose is clear; We take energy forward making it safer, cleaner and more efficient for people and the planet. Our Gas Technology team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. **Partner with the best** The Field Specialist coordinates and oversees work at the field site, providing quality service to the customer. You will provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates the clean-up, repair, and preparation of equipment for the next job. As a Field Specialist Mechanical you will be responsible for:

*   Performing in autonomy some of the Installation and/or Maintenance activities of Turbo Rotating equipment in the Field at Customer Sites.
*   Being responsible to perform minor/major maintenance of equipment following the Service Site Quality Check Lists and procedures.
*   Being the primary contact to work with the Customer Representative and Site Team to coordinate activities at the Customer Job Site.
*   Providing records of all activities accomplished at Customer Site to the Baker Hughes Supervisor and promotes and maintains good team relations.
*   Executing all required responsibilities safely by following all Service applicable processes and procedures.
*   Performing other related duties as required according to the specified scope of work. He/she may be able to provide limited troubleshooting on the equipment under maintenance and/or installation in the Field.
*   Conducting all business activities in accordance to Baker Hughes Core Values (HSE, Quality and Compliance).

**Fuel your passion** To be successful in this role you will:

*   Have Two-year Technical Degree preferred and industry experience and Turbomachinery Product Services product line training required.
*   Have at least 2yrs of experience with mechanical maintenance procedures for turbo machinery such as gas turbines or centrifugal compressors
*   Have functional / Technical, Customer Focus, Communication, Interpersonal, and Teamworking Skills.

**Work in a way that works for you** We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

*   Working hours needed by the customer including 50-75% traveling and working 50-60 hours per week when needed

**Working with us** Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. **Working for you** Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

*   Contemporary work-life balance policies and wellbeing activities
*   Comprehensive private medical care options
*   Safety net of life insurance and disability programs
*   Tailored financial programs
*   Education Assistance
*   Generous Parental Leave
*   Mental Health resources
*   Dependent Care
*   Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found **_here_**, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. **About Us:** We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. **Join Us:** Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. **R132289**

Mechanical Field Service Engineer- Remote

**OverviewCustomer Service Representative** Schedule: Remote (TX & FL applicants only) This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people’s lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program. Throughout the process our clients have questions or problems that need quick, confident answers and solutions from an expert in the business. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and retention. **Responsibilities**

*   Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
*   Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
*   Build rapport and trust with clients through open and transparent communication via phone and email.
*   Use our CRM to manage client accounts and document client discussions with detail and clarity.
*   Assist with reviewing enrollment information to ensure the client’s success in completing the program and other key retention activity throughout the program.
*   Take and manage escalation calls with courtesy and professionalism.
*   Work hand in hand with other supporting departments to ensure our client’s success in the program.

**Qualifications**

*   Highschool diploma or equivalent and 1 year of call center experience preferred but not required.
*   \*\*\*Fluent in Spanish a plus
*   1 year Customer Service experience required, call center experience preferred.
*   Reliable Internet Speeds Required
*   A positive attitude, team player, and empathy to hardship
*   Strong multitasking, time management and organizational skills
*   Ability to communicate clearly and professionally both verbally and in writing.
*   Experience working in an administrative or customer service capacity.
*   Financial services especially banking, personal loans & credit card experience a plus
*   Previous Debt Settlement experience is a HUGE plus!
*   A strong work ethic, and willingness to work a flexible schedule as needed.
*   Proficient in Word, Excel & Outlook

The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures. **Compensation:** $35,000- 40,000 includes monthly bonus potential **Customer Service Representative Benefits**

*   Full Medical/Vision/Dental Benefits
*   401K with Company Match
*   15 Days PTO
*   Paid Vacations & Holidays
*   An Unmatched Company Culture
*   Employee Referral Bonuses

**Start building your career with J.G. Wentworth today!** J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Customer Service Representative- Remote

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry. At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com The **Service Delivery Coordinator** is responsible for maintaining a bird's eye view of all Service Delivery ticket traffic. This role allows the team to focus on delivering technical services to the clients without worrying about new ticket management. This person is responsible for highlighting client issues that appear to be heading out of standard control. This role focuses on maintaining an overall harmony of the team productivity with the direct support of the SDM (Service Delivery Manager) and Service Delivery POD Supervisors. **This is a remote position for candidates located in the United States.RESPONSIBILITIES**

*   DEVELOPMENT/USE OF OUR PSA (Professional Services Automation)

*   Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
*   Schedule and Assign the workload across our Team so they work efficiently.
*   Continually look for ways to improve workflows with our Ticketing System.
*   Make sure that we are meeting our Internal SLAs and any SLAs we have with clients.
*   Ensure nothing slips through the cracks; if it does, stop it from happening again.
*   Appropriately triage all service delivery board tickets according to CTS workflows and standards.

*   EXTRACT KPIs AND OTHER REPORTS FOR THE TEAM

*   Communication, reporting & risk assessment.
*   Create any reports that help illustrate common issues and overall Helpdesk stats and be accountable for reporting them to the Leadership Team.
*   Manage client expectations to ensure the Team can deliver what is promised.
*   Improve customer service, perception, and satisfaction.
*   Report the utilization of Support resources to the Service Delivery Manager.

*   TEAMWORK

*   Coordinate & schedule the Service Team to high utilization.
*   Support the Team and Clients with any unusual/high-level issues that arise.
*   Assist Service Delivery Manager with business operations functions like monthly invoicing, monthly field service engineer scheduling, and more.
*   Dispatch onsite dispatch resources to clients when needed.

*   NUMBERS AND METRICS

*   Identify and lead Initiatives to Improve all KPIs and performance Metrics alongside the SDM.
*   Accountable to KPIs and metrics that will include things such as Client Satisfaction Scores (CSAT), Team Efficiency, and Team.
*   Happiness, as well as intangible metrics that align with things such as our Company Core Values.

**REQUIRED SKILLS AND QUALIFICATIONS**

*   Excellent Communication skills, founded in being a good listener who seeks to understand the position of those being supported.
*   Experience in Scheduling and Resource Management.
*   IT Literate – Medium to Advanced User level.
*   Management & Leadership Experience of an IT Service Team.
*   A deep desire to deliver a fantastic Client Experience.
*   The ability to keep up with & adapt to the fast-paced IT world.

**PREFERRED SKILLS AND QUALIFICATIONS**

*   Experience using a Ticketing system and/or PSA Tool.
*   Skills in Strategic & Resource Planning with an ability to think and plan ahead.
*   Experience handling Technical Service Tickets.
*   Experience and knowledge of working with Microsoft 365 and Google Workspace Platform.
*   Client Experience Certifications such as Helpdesk Habits, etc.
*   Experience working for a Managed Service Provider (MSP) or IT Support Business.
*   Experience with MSP-related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue.

**WORK LOCATION & SCHEDULE**

*   This is a full-time remote position for candidates located in the United States.
*   The hours for this position are 7am-4pm EST, Monday - Friday.

**COMPENSATION** The salary range for this role is $60,000 - $80,000 a year. **BENEFITS**

*   Competitive compensation
*   Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
*   Flexible Spending Account (FSA)
*   Health Savings Account (HSA)
*   Employee Assistance Program (EAP)
*   Retirement Plan (401(k)) with company match
*   Commuter Benefits
*   Short-Term Disability Insurance fully paid by the company
*   Long-Term Disability Insurance fully paid by the company
*   Life and AD&D Insurance, with optional Supplemental Life Insurance
*   Paid Time Off, including Paid Parental Leave
*   10 Holidays
*   2 Floating Holidays
*   Please note that the availability and specifics of benefits may vary depending on your country of residence.

**THE HIRING PROCESS** We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from jobs@charterts.com. Once you are successfully approved on one step, you will be moved to the following one. \[\*\] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!

*   Application review
*   First interview with our team, in a 30 minutes phone call
*   Interview with the Hiring Manager, from 30 to 45 minutes online video call
*   \[\*\] Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour
*   \[\*\] Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour
*   \[\*\] Executive Interview with one of our Leaders, from 30 to 45 minutes
*   An offer is extended
*   Welcome to CTS!! \\o/

_CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law._ _CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law._

Service Delivery Coordinator (Remote)

**Who We Are** Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. **What We Do** Search public records and examine titles to determine legal condition of primarily commercial or industrial property title. Copy or summarize recorded documents which affect the condition of title to the property. Works on assignments that are varied and complex requiring breadth and depth of experience with different types of properties. Acts as a resource to less experienced team members. Has increased knowledge of state requirements. Projects undertaken can be multi-million dollar commercial properties that may take days or even weeks to complete. **What You'll Do**

*   Examines chain of title primarily for commercial/industrial properties but may expand into commercial and/or industrial
*   Performs title examination of complex title orders requiring a high level of title expertise
*   Abstracts and analyzes records, such as leases, subleases, acreage, liens, judgments, easements, vital statistics, and plot and map books. Determines ownership and legal restrictions and to verify legal description of property and completeness of records for examinations, including multi-site properties.
*   Writes title products based on the interpretation and application of procedural guidelines
*   Provides underwriting interpretation within established guidelines
*   May have customer contact
*   Other duties as assigned

**What You'll Bring**

*   High School Diploma or equivalent
*   6+ years directly related experience
*   Multiple state licenses (as required by state) in order to do business in a broad geographic area
*   Strong detail / quality orientation
*   Strong analytical skills
*   Strong problem solving skills
*   Customer service orientation
*   Strong MS skill set
*   Knowledge of legal terms used in title documents
*   Able to read and decipher legal descriptions relating to title orders
*   Texas Title Examination experience

Salary Range: $30.14 - $40.18 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. **What We Offer** By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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