**Company Description** PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. **Job Description** We're looking for an experienced, technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact, individual contributor role for someone who has done this before, who can build structure where needed, navigate ambiguity, and drive outcomes across multiple teams and domains. You’ll be responsible for leading cross-functional programs to improve system reliability, scalability, and operational quality, from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: we’re looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale. **What You’ll Do**

*   Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness).
*   Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success.
*   Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live.
*   Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets.
*   Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership.
*   Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling.
*   Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency.
*   Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative.
*   Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes.
*   Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems.

**Qualifications**

*   8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains.
*   Strong understanding of system architecture, distributed systems, and reliability engineering principles.
*   Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling.
*   Demonstrated success defining and improving SLOs, SLIs, and production readiness processes.
*   Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success.
*   Skilled at translating complex technical goals into clear, actionable, and measurable outcomes.
*   Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication.
*   Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority.
*   Comfortable balancing technical depth with business priorities to influence outcomes.
*   Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience.
*   Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure.

**BenefitsAdditional Information**

*   Base salary per year (paid semi-monthly)
*   Fast- paced and professional work culture
*   Stock options with standard startup vesting - 1 year cliff; 4 years total
*   $50 monthly communication expense stipend to go towards your phone/internet bill
*   $250 stipend to enhance your WFH setup
*   Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
*   Premium medical benefits including vision and dental (100% coverage for employees)
*   Company-sponsored life and disability insurance
*   Paid parental bonding leave
*   Paid sick leave, jury duty, bereavement
*   401k plan
*   Flexible Time Off (our team members typically take off ~3-4 weeks per year)
*   Volunteer Time Off
*   13 scheduled holidays
*   2x / year in-person team meet-ups

**Salary Range:** $190,000 - 220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this **together** to **do the right thing**. We deliver **real results** we are proud of while remaining **respectful**, **transparent**, and **flexible**. _PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply._ — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ **Assistance for Disabled Applicants** Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Staff Technical Program Manager (Reliability and Quality) - Remote

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.

*   Get paid $18.50 per hour¹
*   Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
*   Certification takes place over 2 days
*   Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
*   Minimum 20 hours per week required, want to work more? Go for it!¹
*   You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

**Required Experience & Skills** To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:

*   This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
*   Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
*   The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season. We're looking for individuals with excellent communication skills and a passion for assisting others. As a TurboTax Product Expert, you'll play a crucial role in ensuring our customers have a seamless tax filing experience. If you're a problem-solver who enjoys helping people, we invite you to be part of our team. Apply now to join TurboTax and make tax season less taxing for everyone.

Customer Service Representative - Work from Home

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As a member of the Software Technical Support Helpdesk team, you will provide high-level remote support to external customers utilizing our products. Responsibilities include assisting external customers with frontline technical questions on diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, or networked and/or wireless systems. Your interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. **Key Responsibilities**

*   Provide remote support for external customers via telephone, email, or chat sessions.
*   Diagnose, troubleshoot, repair, and debug complex systems, software, and network/wireless issues.
*   Resolve customer concerns related to installation, operation, and maintenance of product applications or compatibility matters.
*   Utilize remote service applications to address complex system-level software problems and recommend corrective actions.
*   Analyze and correct moderately complex networking issues related to bandwidth, administration, and configuration.
*   Document customer information and recurring technical issues to support product quality programs and product development.
*   Assist product engineering groups with proposed design changes and test design modifications.
*   Investigate safety problems, incidents, and customer complaints, reporting them to the appropriate authority or department.
*   Apply escalation procedures, update status, and follow through to task completion as per company policy.
*   Apply customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations, as measured through the Net Promoter Score.
*   Maintain detailed electronic records of service interactions, including technical problems encountered and parts employed to correct them.
*   Process all required service documentation and electronic reports promptly.
*   Participate in the development of new servicing techniques and the maintenance/creation of service documentation.
*   Train other field personnel as necessary.

**Requirements**

*   Minimum Required Skills and Knowledge:

*   Sound knowledge and professional experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and Hardware and Application Virtualization.

*   Desired Skills and Knowledge:

*   Citrix Certification.

*   Required Certifications and Training:

*   Obtain and complete LMS training plan specific to assigned responsibility.

*   Vendor Credentialing (Oncology Systems Business Only):

*   Meet all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law.
*   These requirements vary by client and may include proof of valid identification, criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.

*   Experience Level with Business Tools:

*   Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
*   Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software is desired.

*   Education and Experience:

*   Minimum: High School Degree.
*   Preferred: Bachelor’s degree.
*   Typically, incumbents at this level will have 2-5 years of experience.

*   Job Complexity:

*   Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

*   Supervision:

*   Normally follows established procedures on routine work, requires instruction only on new assignments.

**Who we are**: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. **How we work:** When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. **The Annual Base Pay For This Position Is** Min $51,400 - Max $77,100 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. **Equal Employment Opportunity Statement:** Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. **EEO is the Law:** Applicants and employees are protected under Federal law from discrimination. **Reasonable Accommodations:** Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. **California Privacy Notice:** California residents have the right to receive additional notices about their personal information. To learn more, click here. **Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” **Data Privacy:** We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. **Beware of Job Scams:** Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. **To all recruitment agencies:** Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Technical Support Rep SW

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. **About The Role** As a Principal Consultant focusing on infrastructure architecture on the LogScale Professional Services team, you’ll spearhead key efforts and become a trusted advisor to customers by answering technical questions, demonstrating Falcon LogScale and NGSIEM capabilities, and laying out a technical vision of Falcon LogScale roadmap for customers to follow. Working alongside Falcon NGSIEM and LogScale consultants, engineers and other cross functional teams, you’ll be a critical part of operationalizing LogScale within customer environments. You’ll work with the customer as they discover what Falcon LogScale can do for them, help expand their use cases, and provide feedback timely to the Falcon LogScale Product Management teams. Simultaneously you’ll develop internal relationships to partner with key stakeholders to influence product enhancements that will meet customer needs. We’re looking for a colleague with a great compassion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties. The position is remote-friendly within the United States with the opportunity for limited travel onsite with customers. Fluency in English is required along with strong technical writing skills. _Am I a Principal Consultant, Falcon LogScale?_

*   Do you have 4+ years experience with resourcing, delivering, securing and optimizing containerized applications running in Cloud or self-hosted environments, developing automation scripts for infrastructure as code (IaC), and applying DevOps and distributed data storage concepts?
*   Do you have 3+ years of experience working with relevant cloud and infrastructure security tools such as SIEMs/log management platforms, application/cloud vulnerability tools, supporting pen tests and workload security?
*   Do you want to work with cutting edge technology and like interfacing with customers?
*   Do you like collaborating with a team of industry experts?
*   Are you interested in working at a nimble start up organization like Falcon LogScale while benefiting from being under the umbrella of a large company with a great reputation like CrowdStrike?

**What You'll Do**

*   Act as the primary point of contact for Falcon LogScale deployments from project kickoff to technical implementation and through project closure
*   Guide and assist customers in building out complex, resilient and high performing application clusters in Public and Private cloud/on-prem environments
*   Assist customer with data onboarding tasks like 3rd party tool audit/logging policy configurations, and log transport methodology
*   Provide guidance with log analysis leveraging search queries based on raw log data, parsing and dashboard creation
*   Provide knowledge transfer of Falcon LogScale to our customers

**What You'll Need**

*   Bachelor’s degree in Computer Science, Software Engineering or related field and five years of experience in systems engineering or an equivalent combination of education and work experience
*   Four+ years’ experience implementing and managing containerized applications using Kubernetes (any flavor) Docker, and Helm within GCP, Azure and/or AWS
*   Experience delivering, managing and upgrading managed applications in GCP, Azure and/or AWS environments with high throughput and availability requirements, including usage of CI/CD tools
*   Experience and comfort with management and implementation of Linux server platforms
*   Experience with developing and implementing IaC tools and code using tools such as Terraform, Pulimi or Crossplane
*   Highly comfortable in creating, implementing and troubleshooting Python, go and Bash scripts within integration and automation use cases
*   Experience with RESTful API, GraphQL and API microservices
*   Experience with implementing and using Kafka (any version)
*   Intermediate knowledge of security protocols and products for identity management and access such as OAuth, OKTA, SAML, Windows Auth and Active Directory
*   Four+ years of experience using logs and metrics to identify the root cause of production incidents
*   Experience managing technical deployments, tracking time, and running projects from kickoff to closure
*   Experience with Agile, SCRUM, Kanban and other development lifecycles
*   Knowledge of IT environments, including: directory services, authentication, networking, data storage
*   Understanding of log management use cases around security, observability, DevOps, IT ops, and/or business operations
*   Strong problem-solving, written and oral communication skills in English

**Bonus Points**

*   5+ years of professional DevOps experience providing support for troubleshooting, recovery and root cause analysis
*   Experience developing visualizations for security event-related data using Grafana, PowerBI, Elastic, etc.
*   Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
*   Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment. **Benefits Of Working At CrowdStrike**

*   Remote-friendly and flexible work culture
*   Market leader in compensation and equity awards
*   Comprehensive physical and mental wellness programs
*   Competitive vacation and holidays for recharge
*   Paid parental and adoption leaves
*   Professional development opportunities for all employees regardless of level or role
*   Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
*   Vibrant office culture with world class amenities
*   Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $140,000 - $195,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:10-05-2025

LogScale Professional Services Principal Consultant (Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for CRC Insurance Services, Inc.. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. **The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@crcgroup.com?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular Or Temporary** Regular **Language Fluency:** English (Required) **Work Shift** 1st Shift (United States of America) **Please Review The Following Job Description** We are seeking a high-performing, self-motivated Senior Sales Support Representative (Sr. SSR) to serve as a strategic partner to the Sales organization and a subject-matter leader within the Service department. This role extends beyond traditional sales support functions—serving as a trusted advisor, escalation point, and process owner for proposal development and quoting operations. The Sr. SSR will drive high-value deliverables that directly impact revenue growth and client retention by ensuring excellence, consistency, and accuracy in all proposals and RFP submissions. The ideal candidate is a technical expert in quoting and benefits analysis, a skilled communicator, and a collaborative problem-solver who thrives in fast-paced environments. This role demands a high level of autonomy, decision-making capability, and a demonstrated ability to lead through influence across departments and carrier partners. The Sr. SSR is integral to process improvement, mentoring junior team members, and ensuring the Sales team is supported with strategic, timely, and consultative service. While this is a remote role where you will work from home, the ideal candidate will be located in Northern California to support our Sales Teams in that region. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. **Key Responsibilities** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. **Primary Responsibilities – Proposal Development & Management**

*   Manage the end-to-end RFP process, ensuring timely, accurate, and high-quality proposal submissions.
*   Use quoting platforms and tools to pull rates and benefit information and format data into clear, professional proposals.
*   Work directly with carrier partners to request and secure underwritten quotes, manage follow-ups, and interpret quoting nuances.
*   Be a subject-matter expert (SME) for internal and external teams; answer questions related to quoting, carrier options, and benefit comparisons.
*   Serve as the primary point of contact for escalated or complex quoting issues, ensuring they are resolved with accuracy and urgency.
*   Create, format, and maintain proposal documents that align with company branding, compliance requirements, and regulatory standards.
*   Collaborate with sales team members to understand client needs and customize proposal content accordingly.
*   Maintain exceptional attention to detail when compiling, analyzing, and presenting benefit data and pricing structures.
*   Leverage advanced Excel skills for rate modeling, comparisons, and verifying data integrity across proposals.
*   Prioritize and manage multiple proposals simultaneously, ensuring accurate and timely delivery in high-volume or deadline-driven situations.
*   Demonstrate strong written communication and customer service in interactions with internal stakeholders and external partners.

**Secondary Responsibilities – Sales Operations Support**

*   Support the Sales team with administrative and operational tasks, including:
*   Creating and updating spreadsheets with detailed benefit information.
*   Pulling and organizing Summary of Benefits and Coverage (SBC) documents.
*   Assembling professional and branded benefit booklets and sales packets.
*   Maintaining accuracy in Salesforce CRM, including updating documents, tracking opportunities, and ensuring data integrity.
*   Respond to a dynamic queue of sales support requests, handling each with high attention to detail, timeliness, and professionalism.
*   Assist in preparing client-facing presentations, internal sales documents, and communications.
*   Ensure proposal and sales process documentation is organized, version-controlled, and accessible.
*   Communicate clearly and professionally in all formats—written, verbal, and visual—tailored to the audience.
*   Leverage CRM and quoting tools to support overall sales process efficiency and visibility.

**Key Competencies**

*   Strategic Thinking: Anticipates sales needs, contributes ideas for proposal enhancements, and adapts approaches to complex and competitive environments.
*   Leadership Through Influence: Builds trust and credibility across departments, supports team development, and drives initiatives without formal authority.
*   Analytical Expertise: Deeply comfortable with data analysis, able to translate raw numbers into insights that support business decisions.
*   Client-Centric Mindset: Approaches each request with a consultative and service-oriented attitude, delivering a positive experience for internal and external stakeholders.
*   Operational Excellence: Demonstrates consistency, follow-through, and a focus on high-quality, compliant deliverables that uphold company standards.

**Education And Experience** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*   4+ years of experience in a proposal development, quoting, or sales support role, preferably within insurance, employee benefits, or a related industry (required)
*   Demonstrated advanced proficiency in Microsoft Excel, including the ability to manage complex data sets, build rate models, and present comparative visuals (required)
*   Proven experience working within quoting systems and proposal generation tools to produce accurate and customized deliverables (required)

**CERTIFICATIONS, LICENSES, REGISTRATIONS**

*   Active Life & Health License required

**Functional Skills**

*   Working knowledge of Salesforce CRM or equivalent platforms for pipeline and document management.
*   Outstanding written and verbal communication skills, tailored to both client-facing and internal audiences.
*   Demonstrated ability to manage multiple priorities independently, with a consistent focus on deadlines and quality.
*   Strong attention to detail, organizational discipline, and the ability to follow through on tasks in high-pressure scenarios.
*   A collaborative, accountable, and service-oriented mindset that supports sales success and team cohesion. (preferred)
*   Direct experience in the group insurance or employee benefits industry, with knowledge of quoting procedures, carrier platforms, and underwriting practices. (preferred)
*   Proven indicators of readiness to act as the lead escalation contact for internal and external quoting-related issues. (preferred)
*   Familiarity with document formatting tools and proposal templates (e.g., Microsoft Word, Excel, PowerPoint). (preferred)
*   Experience training or mentoring junior sales support staff or assisting in their development. (preferred)
*   Participation in process improvement or technology enhancement initiatives within a sales or service environment. (preferred)

The annual base salary for this position is $65,000 - $84,000. **General Description of Available Benefits for Eligible Employees of CRC Group:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. _CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace._ EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group?

*   Growth: Advance your career with our learning and leadership development programs.
*   Innovation: Work in a forward-thinking environment that values new ideas.
*   Community: Be part of a supportive team that celebrates success together.
*   Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you. If you have questions about this posting, please contact support@lensa.com

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LogScale Professional Services Principal Consultant (Remote)

LogScale Professional Services Principal Consultant (Remote)

CRC Benefits - Senior Sales Support Representative (Remote)

CRC Benefits - Senior Sales Support Representative (Remote)

Latest Remote Jobs inSan Francisco, CA·Customer Service

Staff Technical Program Manager (Reliability and Quality) - Remote

Staff Technical Program Manager (Reliability and Quality) - Remote

Customer Service Representative - Work from Home

Customer Service Representative - Work from Home

Technical Support Rep SW

Technical Support Rep SW

LogScale Professional Services Principal Consultant (Remote)

LogScale Professional Services Principal Consultant (Remote)

CRC Benefits - Senior Sales Support Representative (Remote)

CRC Benefits - Senior Sales Support Representative (Remote)

Latest Remote Jobs in
San Francisco, CA·Customer Service