<div>
<a href="https://himalayas.app/companies/crossing-minds">Crossing Minds</a> is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, <a href="https://himalayas.app/companies/crossing-minds">Crossing Minds</a> instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come!</div><div>You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet,  and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.</div><div>Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future.</div><div>_____</div><h3>What you will do:</h3><ul>
<li>Build deep, trusted relationships with key contacts and executives at our customer's companies.</li>
<li>Review ongoing customer campaigns and provide strategic guidance to customers.</li>
<li>Successfully onboard and deploy new customers by working closely with the engineering team.</li>
<li>Be a trusted advisor and subject matter expert on the <a href="https://himalayas.app/companies/crossing-minds">Crossing Minds</a> product and best practices in personalization for our customers.</li>
<li>Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.</li>
<li>Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.</li>
<li>Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.</li>
<li>Be the voice of the customers and provide customer feedback internally to stakeholders.</li>
<li>Identify, sell, upsell, enable, and manage opportunities with our customers.</li>
</ul><h3>What you should have:</h3><ul>
<li>At least 5 years of enterprise SAAS customer success, experience</li>
<li>A thoughtful and empathetic approach when dealing with customers and internal stakeholders</li>
<li>An analytical mindset focused on uncovering opportunities for customers.</li>
<li>An understanding of the AI software landscape.</li>
<li>Ability to work with a diverse range of customers, who each have their own vision and measure of success.</li>
<li>Ability to manage projects, roadmaps, and onboarding with engineers and product teams. </li>
<li>Preferred: Experience working with international customers in a past role.</li>
</ul><h3>US Benefits: </h3><div>75% coverage on Medical, Dental, and Vision insurance</div><div>100% coverage on Basic Life!</div><div>Employer-matched 401(k)</div><div>20-day PTO</div><div>9-days of paid holiday</div><div>Company shutdown from 12/24 - 01/01</div><div>Professional education opportunities </div><div><i>The <a href="https://himalayas.app/companies/crossing-minds">Crossing Minds</a> team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.</i></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Customer Success Manager

<p data-pm-slice="1 1 []">CSQ227R21</p>
<p data-renderer-start-pos="1800">As a leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.</p>
<p data-renderer-start-pos="2006"><strong data-renderer-mark="true">The impact you will have:&nbsp;</strong></p>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="2289">Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)</p>
</li>
<li>
<p data-renderer-start-pos="2302">Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences</p>
</li>
<li>
<p data-renderer-start-pos="2315">Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.</p>
</li>
<li>
<p data-renderer-start-pos="2328">Contribute to program enhancements and offerings tailored to evolving customer needs</p>
</li>
<li>
<p data-renderer-start-pos="2341">Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction</p>
</li>
<li>
<p data-renderer-start-pos="2354">Conduct internal and external Support Experience QBRs</p>
</li>
</ul>
<p data-renderer-start-pos="2367"><strong data-renderer-mark="true">What we look for:</strong></p>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="2649">15+ years of industry experience, with at least 7+ years of management experience</p>
</li>
<li>
<p data-renderer-start-pos="2665">Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles</p>
</li>
<li>
<p data-renderer-start-pos="2681">Ability to work with strategic customers driving multiple completing priorities</p>
</li>
<li>
<p data-renderer-start-pos="2697">Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)</p>
</li>
<li>
<p data-renderer-start-pos="2713">5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations</p>
</li>
<li>
<p data-renderer-start-pos="2729">Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering</p>
</li>
<li style="line-height: 1.2;">
<p>Experience with influencing senior executives and and senior customer leaders</p>
</li>
<li style="line-height: 1.2;">
<p>B.S degree in Computer Science or a related field is required (M.S. preferred).</p>
</li>
</ul>
<p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>&nbsp;</p>
<p><strong>Pay Range Transparency</strong></p>
<p><span style="font-weight: 400; font-size: 14px;">Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page <a href="https://www.databricks.com/sites/default/files/2024-08/us-pay-zone-mapping.pdf">here</a>.<br></span></p>
<p>&nbsp;</p></div><div class="title">Zone 1 Pay Range</div><div class="pay-range"><span>$170,400</span><span class="divider">&mdash;</span><span>$234,300 USD</span></div></div><div class="pay-input"><div class="description"><p>&nbsp;</p>
<p><strong>Pay Range Transparency</strong></p>
<p><span style="font-weight: 400; font-size: 14px;">Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page <a href="https://www.databricks.com/sites/default/files/2024-08/us-pay-zone-mapping.pdf">here</a>.<br></span></p>
<p>&nbsp;</p></div><div class="title">Zone 3 Pay Range</div><div class="pay-range"><span>$144,900</span><span class="divider">&mdash;</span><span>$199,200 USD</span></div></div></div><div class="content-conclusion"><p><strong>About Databricks</strong></p>
<p><span style="font-family: arial, sans-serif;">Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&amp;T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on <a href="https://www.linkedin.com/company/databricks">LinkedIn</a>, <a href="https://x.com/databricks">X</a>, <a href="https://www.youtube.com/@Databricks">YouTube</a>, and <a href="https://www.instagram.com/databricksinc/?hl=en">Instagram</a>.<br><br><strong>Benefits<br><br></strong></span>At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click <a href="https://docs.google.com/document/d/154un3e8Xav4BceOSlcYFZRGEuQI54xMxVydRwQn54eQ/edit?usp=sharing">here</a>.<br><br></p>
<p><strong>Our Commitment to Diversity and Inclusion</strong></p>
<p>At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.</p>
<p><strong>Compliance</strong></p>
<p><strong><span style="font-weight: 400;">If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</span></strong></p></div>

Senior Manager, Global Premier Support

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p>
<p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p>
<p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p>
<p><strong>Instacart is a Flex First team </strong></p>
<p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2>
<p>The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support, AV, IT Logistics, Corporate Engineering, and Executive Support. Together, we work to ensure that every employee across Instacart has access to a seamless, high-quality technology experience — whether they're working from home or walking into one of our offices.</p>
<p>We're currently seeking a Senior IT Support Specialist to join our San Francisco office in a flex capacity, with set days on-site each week. This is a hands-on, highly visible role where you'll serve as a key point of contact for employees in the SF office, delivering exceptional IT support across hardware, software, and AV systems. If you're someone who genuinely loves technology, thrives in a fast-moving environment, and gets satisfaction from making other people's workdays easier, this is the opportunity for you.</p>
<p>This role is critical to keeping Instacart running smoothly. The team is collaborative, fun, and deeply committed to upleveling the IT support experience — while also making sure anyone who walks up with a problem feels heard, helped, and taken care of.</p>
<h2><strong>About the Job</strong></h2>
<ul>
<li>Serve as the primary IT point of contact for the San Francisco office, providing both in-person and remote support to Instacart employees through our ticketing system — handling everything from day-to-day troubleshooting to more complex technical issues across macOS, Windows, and ChromeOS environments.</li>
<li>Own the new hire onboarding experience from an IT perspective, including hardware deployment, equipment setup, and administering our SaaS application portfolio through our SSO tooling — making sure every new Instacarter hits the ground running on day one.</li>
<li>Support and maintain conference room AV equipment across the office, partnering with the AV team to ensure everything is functioning properly and stepping in to troubleshoot when things go sideways — because they sometimes do.</li>
<li>Become a go-to resource for our core software platforms — Gmail, Slack, Okta, and Zoom — troubleshooting issues, answering questions, and helping employees get the most out of the tools they use every day.</li>
<li>Contribute to the health and scalability of our IT environment by keeping knowledge base documentation up to date, identifying opportunities to improve support processes, and collaborating cross-functionally with the AV, IT Engineering, and Workplace teams to keep things running efficiently as Instacart continues to grow.</li>
</ul>
<h2><strong>About You</strong></h2>
<h3>Minimum Qualifications</h3>
<ul>
<li>3+ years of experience in helpdesk or IT support, including hands-on customer service in a professional environment</li>
<li>Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems</li>
<li>Proven ability to manage multiple support requests and priorities simultaneously, working independently with strong follow-through and attention to detail</li>
<li>Strong communication skills with the ability to work effectively across a wide range of people and technical comfort levels</li>
<li>Ability to occasionally lift up to 40 lbs (for hardware deployment and equipment setup)</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li>3+ years of experience working with Google Workspace (formerly G Suite) in a support or administrative capacity</li>
<li>Familiarity with Okta, Jira, and Slack in an enterprise environment</li>
<li>Working knowledge of AV systems, including Zoom Rooms and Google Meet hardware setups</li>
<li>A natural curiosity and self-sufficient troubleshooting instinct — someone who searches for answers before escalating and enjoys the process of figuring things out</li>
<li>A collaborative, approachable personality with a genuine interest in teaching others and making technology feel less intimidating</li>
</ul>
<p>&nbsp;</p>
<p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div><span style="font-weight: 400;">Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy </span><a href="https://instacart.careers/flex-first/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">.<br><br></span><span style="font-weight: 400;">Offers may vary based on many factors, such as candidate experience and skills required for the role. </span><span style="font-weight: 400;">Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings </span><a href="https://instacart.careers/taste-of-instacart/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">.&nbsp;<br><br></span><span style="font-weight: 400;">For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below.</span></div></div><div class="title">San Francisco, CA</div><div class="pay-range"><span>$111,000</span><span class="divider">&mdash;</span><span>$117,000 USD</span></div></div></div>

Senior IT Support Specialist

<p>Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.</p>
<p>Webflow is looking for an <strong>IT Support Specialist</strong> to be the hands-on technical presence in our San Francisco office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land: all hands meetings, events, and day to day audio visual needs. You'll partner closely with our Workplace Experience team on site builds or modifications, and support onboarding cohorts to make sure new hires start with everything working on day one.</p>
<p>This is a role for someone who's energized by variety and a desire to help create valuable experiences for Webflow employees..</p>
<h3><strong>About the role:</strong></h3>
<ul>
<li>Location: SF HQ Office</li>
<ul>
<li>5 days per week in-office</li>
</ul>
<li>Full-time</li>
<li>Permanent</li>
<li>Exempt</li>
<li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
</li>
<ul>
<li>San Francisco, CA (all figures cited below are in USD and pertain to workers in the United States)</li>
<ul>
<li>$100,000 - $120,000</li>
</ul>
</ul>
</ul>
<p>This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. </p>
<p>Please visit our <a href="https://webflow.com/careers#pay-zones" rel="nofollow ugc noopener" target="_blank">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.</p>
<ul>
<li>Application Information:</li>
<ul>
<li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li>
<li>This posting is for a new position
</li>
</ul>
<li>Reporting to the Senior Director of Information Technology</li>
</ul>
<h3>As an IT Support Specialist, you’ll …</h3>
<ul>
<li>Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently</li>
<li>Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base </li>
<li>Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs</li>
<li>Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology</li>
<li>Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end</li>
<li>Support IT onboarding for new hire cohorts</li>
<li>Maintain hardware and software inventory, where necessary</li>
<li>Escalate complex issues to the right internal teams and follow through to resolution</li>
</ul>
<h3><strong>About you:</strong></h3>
<h3>Requirements:</h3>
<ul>
<li>2-4 years of hands-on experience with help desk ticketing systems</li>
<li>Skilled in using AI-powered tools to work efficiently such as MM&amp;MM </li>
<li>Familiar with supporting audiovisual setups for meetings, presentations, and larger events</li>
<li>Comfortable troubleshooting macOS environments</li>
<li>Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement</li>
<li>Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs</li>
<li>Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home</li>
</ul>
<p>You’ll thrive as an<strong> IT Support Specialist</strong> if you:</p>
<ul>
<li>Bring genuine warmth to every interaction with a desire to help</li>
<li>Communicate clearly and patiently with employees</li>
<li>Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat</li>
<li>Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event or a big onboarding cohort</li>
<li>Take pride in the small details that make an office feel like it just works</li>
<li>Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.</li>
</ul>
<h3><strong>Our Core Behaviors:</strong></h3>
<ul>
<li><strong>Build lasting customer trust.</strong> We build trust by taking action that puts customer trust first.</li>
<li><strong>Win together.</strong> We play to win, and we win as one team. Success at Webflow isn't a solo act.</li>
<li><strong>Reinvent ourselves. </strong>We don't just improve what exists, we imagine what's possible.</li>
<li><strong>Own it all the way. </strong>We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.</li>
</ul>
<h3><strong>Benefits</strong></h3>
<ul>
<li><strong>Ownership in what you help build.</strong> Every permanent Webflower receives equity (RSUs) in our growing, privately held company.</li>
<li><strong>Health coverage that actually covers you.</strong> Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.</li>
<li><strong>Support for every stage of family life</strong>. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.</li>
<li><strong>Time off that’s actually off. </strong>Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.</li>
<li><strong>Wellness for the whole you. </strong>Access to mental health resources, therapy and coaching.</li>
<li><strong>Invest in your future. </strong>A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. </li>
<li><strong>Monthly stipends that flex with your life.</strong> Localized support for work and wellness expenses — from Wi-Fi to workouts.</li>
<li><strong>Bonus for building together. </strong>All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.</li>
</ul>
<p><em>Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.</em></p>
<h3><strong>Remote, together</strong></h3>
<p>At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" rel="nofollow ugc noopener" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.</p>
<h3><strong>Stay connected</strong></h3>
<p>Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" rel="nofollow ugc noopener" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" rel="nofollow ugc noopener" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" rel="nofollow ugc noopener" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" rel="nofollow ugc noopener" target="_blank">Glassdoor</a>. </p>
<h3><strong>Please note:</strong></h3>
<p><em>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.</em></p>
<p><em>To join Webflow, you'll need a valid right to work authorization depending on the country of employment.</em></p>
<p><em>If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.</em></p>
<p><em>For information about how Webflow processes your personal information, please review </em><a href="https://webflow.com/legal/applicant-privacy-notice" rel="nofollow ugc noopener" target="_blank"><em>Webflow’s Applicant Privacy Notice</em></a><em>. </em></p></p>

IT Support Specialist

<h3>Client Success Manager (CSM)</h3><p>📍 Remote, US-Based (Preference for San Francisco / Bay Area) </p><p><strong>Reports to: </strong>Head of Client Success</p><h3>The difference you’ll make:</h3><p>At <a href="https://himalayas.app/companies/midi-health">Midi Health</a>, we’re building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges—and we’re growing fast.</p><p>We’re onboarding approximately 1,000 new patients every day and conducting 30,000 virtual visits per week, while partnering with leading health plans, employers, and health systems to make comprehensive midlife care accessible at scale.</p><p>We’re looking for a Client Success Manager (CSM) to own our employer partner relationships end to end. Reporting to our Head of Client Success, you will lead work across implementation, onboarding, and ongoing account management. You’ll serve as the primary operational and strategic bridge between Midi and our employer partners—ensuring flawless go-lives, driving member utilization, and translating clinical traction into long-term partner success.</p><h3>What you’ll do:</h3><ul>
<li><p><strong>Lead seamless implementations.</strong> Own implementation planning, timelines, and risk management. Coordinate cross-functionally across ops, clinical, billing, marketing, and analytics to execute go-live milestones (landing pages, referral setups, network configurations) with zero detail spared.</p></li>
<li><p><strong>Drive high-impact onboarding.</strong> Establish launch strategies, content hubs, and engagement campaigns. Partner with external HR and benefits teams to execute launch events and webinars that build immediate member awareness and activation.</p></li>
<li><p><strong>Own ongoing employer relationships.</strong> Act as the strategic account owner for a portfolio of employer partners, consultants, and carriers. Lead regular business reviews, manage recurring operational workflows, and identify opportunities for portfolio expansion and utilization growth.</p></li>
<li><p><strong>Master cross-functional execution &amp; escalations.</strong> Serve as the central point of contact for external issues—resolving escalations end-to-end with speed, clear internal communication, and sound judgment.</p></li>
<li><p><strong>Turn insights into action.</strong> Package engagement data, claims insights, and reporting into clear narratives for partner stakeholders, turning complex health metrics into actionable plans for open enrollment and benefits seasons.</p></li>
</ul><h3>Who you are:</h3><ul>
<li><p><strong>Proven partner lead.</strong> You bring 4–7+ years of experience in client success, account management, implementation, or partner operations within a fast-paced environment.</p></li>
<li><p><strong>Healthcare &amp; benefits savvy.</strong> You have experience in digital health, employer benefits, payer/provider environments, or regulated healthcare spaces. Experience navigating carrier, consultant, or credentialing dynamics is a major plus.</p></li>
<li><p><strong>Flawless project manager.</strong> You possess exceptional organizational habits and high attention to detail, easily balancing daily execution across multi-threaded partner workstreams without dropping the ball.</p></li>
<li><p><strong>Clear, executive-ready communicator.</strong> You excel at drafting stakeholder-ready updates, leading client business reviews, and translating data/insights for HR leaders and benefits decision-makers.</p></li>
<li><p><strong>Proactive problem solver.</strong> You move seamlessly between ground-level execution and strategic account planning, identifying portfolio trends early to resolve friction before it hits the partner.</p></li>
<li><p><strong>Thrive in high growth.</strong> You are self-directed, comfortable navigating ambiguity, and energized by setting operational standards in a rapidly scaling business.</p></li>
<li><p><strong>Mission-driven.</strong> You’re passionate about closing the gap in women’s healthcare and eager to help Midi scale its impact.</p></li>
</ul><h3>Why you’ll love working at Midi:</h3><ul>
<li><p>Build a category-defining company transforming how healthcare serves women in midlife.</p></li>
<li><p>Directly impact the experience of thousands of members by ensuring their employers are fully engaged and supported.</p></li>
<li><p>Join at a pivotal moment of rapid market expansion with top-tier healthcare partners.</p></li>
<li><p>Work with a mission-driven, high-ownership team that moves quickly and cares deeply about the patients and partners we serve.</p></li>
</ul><p>We’re backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective, trusted by leading health plans and employers, and growing rapidly to meet nationwide demand. </p><p>Our mission is simple: change the way healthcare serves women—because women deserve better.</p><p>The salary for this role is $85,000 -$125,000 annually. Final compensation will depend on experience, skills, and qualifications. This role is also eligible for equity and comprehensive benefits.</p><div class="content-conclusion">
<p>At this time, Midi is unable to provide visa sponsorship. <strong>All Candidates must be authorized to work in the United States without current or future sponsorship needs.</strong></p>
<p>Please note that all official communication from <a href="https://himalayas.app/companies/midi-health">Midi Health</a> will come from an <strong>@joinmidi.com</strong> email address. We will <strong>never</strong> ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from <a href="https://himalayas.app/companies/midi-health">Midi Health</a>, please report it immediately by emailing us at <strong></strong>.</p>
<p><a href="https://himalayas.app/companies/midi-health">Midi Health</a> is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.</p>
<p>Please find our CCPA Privacy Notice for California Candidateshere.</p>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

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