<div>
<h3><strong>About <a href="https://himalayas.app/companies/qwoted">Qwoted</a></strong></h3>
<p><a href="https://himalayas.app/companies/qwoted">Qwoted</a> is on a mission to help the world tell better, richer, more meaningful stories. We connect journalists, editors, and producers with the experts, brands, and small businesses they need as sources, using smart technology to make better matches happen faster. We believe in free media as essential to democracy, in authenticity between the people we connect, and in going above and beyond for our community.</p>
<h3><strong>About the Role</strong></h3>
<p>We're looking for a Customer Support Specialist to join our User Success team. You'll be the friendly, knowledgeable voice that helps our community, both journalists posting source requests and experts/PR representatives responding to them, get the most out of <a href="https://himalayas.app/companies/qwoted">Qwoted</a>. Working primarily in Intercom, you'll manage live chat conversations and support emails, troubleshoot platform issues, verify accounts, and guide users through every step of the <a href="https://himalayas.app/companies/qwoted">Qwoted</a> experience.</p>
<p>This role is a great fit for someone who loves solving problems, communicates clearly and warmly, and can keep pace in a fast moving, high volume environment.</p>
</div><h3>What You'll Do</h3><ul><div><ul>
<li><p>Respond to customer inquiries via Intercom live chat and email, providing fast, accurate, and friendly support</p></li>
<li><p>Help reporters and media creators navigate the platform and successfully post source requests</p></li>
<li><p>Guide experts and PR professionals through account setup, verification, and general platform use</p></li>
<li><p>Troubleshoot technical issues and know when to escalate to the right internal team</p></li>
<li><p>Verify user accounts and maintain platform trust and safety standards</p></li>
<li><p>Identify patterns in support conversations and flag recurring issues or opportunities for improvement</p></li>
<li><p>Maintain a helpful, professional tone across all customer touchpoints, even in tricky situations</p></li>
<li><p>Assist with side projects such as auditing user reports to help maintain platform integrity</p></li>
</ul></div></ul><h3>Required Skills and Experience</h3><ul><div><ul>
<li><p>1 to 3 years of experience in a customer support, customer success, or client facing role</p></li>
<li><p>Experience using a help desk or support platform (Intercom experience strongly preferred)</p></li>
<li><p>Excellent written communication skills, with the ability to adjust tone for different audiences</p></li>
<li><p>Strong problem solving skills and sound judgment when handling ambiguous situations</p></li>
<li><p>Comfortable working in a fast paced environment and managing a high volume of conversations</p></li>
<li><p>Tech savvy fast learner with a track record of quickly picking up new software tools, workflows, and platform features, ideally gained in a tech or SaaS environment</p></li>
<li><p>Reliable, detail oriented, and able to work independently in a remote setting</p></li>
</ul></div></ul><h3>Preferred Soft Skills</h3><ul><div><ul>
<li><p>A calm, patient, and empathetic approach to customer interactions</p></li>
<li><p>Curiosity and a genuine interest in understanding the "why" behind user pain points</p></li>
<li><p>Comfortable giving and receiving feedback in a collaborative team environment</p></li>
<li><p>Strong sense of ownership and follow through</p></li>
<li><p>Adaptability when priorities shift or new processes are introduced</p></li>
<li><p>A collaborative, upbeat attitude that contributes positively to team culture</p></li>
</ul></div></ul><h3>Nice to Have</h3><ul><div><ul>
<li><p>Familiarity with the media or PR industry</p></li>
<li><p>Experience with tools like Slack, ClickUp,  or Stripe</p></li>
</ul></div></ul><div>
<h3><strong>Why <a href="https://himalayas.app/companies/qwoted">Qwoted</a></strong></h3>
<p>At <a href="https://himalayas.app/companies/qwoted">Qwoted</a>, you'll be part of a small, mission driven team working to make storytelling more accessible and media more trustworthy. We value authenticity, community, and innovation that actually supports the people we serve. This is a fully remote role, so you can do great work from wherever you call home.</p>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Customer Support Specialist

<h3>Company Summary:</h3><div>Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang AI, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact.</div><h3>What Your Experience Will Be: </h3><div>As a Client Experience Manager at Slang AI, you’ll own the end-to-end customer journey for our SMB clients — from onboarding through long-term success and day-to-day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long-term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.</div><div>Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.</div><div>This unique scope means you’ll be both a strategic advisor and a hands-on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touch points, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.</div><div>In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality-first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.</div><h3>Why You Belong Here &amp; How You Will Grow:</h3><div>At Slang, we believe success starts with great execution and great service. In this role, you’ll gain valuable experience managing full customer lifecycles and working with hospitality operators in a fast-paced environment. You’ll learn how to onboard, support, and grow a book of business with autonomy, while contributing to scalable processes that improve outcomes across the team. We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.</div><h3>What Success Looks Like</h3><ul>
<li>Driving Long-Term Success: You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.</li>
<li>Building Trusted Relationship: You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.</li>
<li>Renewals &amp; Retention: You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.</li>
<li>Surfacing Growth Opportunity: You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.</li>
<li>Feature Adoption &amp; Product Fluency: You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value.</li>
<li>Onboarding and Success Planning: You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution.</li>
<li>Voice of the Customer: You escalate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs.</li>
<li>Hospitality-First Service: You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.</li>
</ul><h3>What You Will Bring</h3><ul>
<li>Customer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive.</li>
<li>Experience: 3+ years of experience in customer success, account management, or client-facing roles. Background in restaurants or hospitality tech is strongly preferred.</li>
<li>Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike.</li>
<li>Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations.</li>
<li>Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes.</li>
<li>Adaptability: You’re comfortable in a fast-changing environment and open to feedback. You handle ambiguity and know how to prioritize.</li>
<li>Preferred: Experience with restaurant operations, phone systems, or reservation platforms is a plus.</li>
</ul><h3>How Work Affects My Life:</h3><div>As a Client Experience Manager for SMBs,  you’ll directly contribute to the success of hospitality teams. Your work helps restaurant staff be more productive, improve guest service, and hit their business goals. In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork. You’ll have clear goals, a meaningful role, and the opportunity to grow.</div><h3>Our Vision</h3><div>Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) <i>That’s why we started </i><i><a href="https://himalayas.app/companies/slang-ai">Slang.ai</a></i><i>. </i>We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).</div><div>We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.</div><h3>Our Values </h3><div>
<b>Overachiever Fever.</b> We’re overachievers (we don’t know any other way)</div><div>
<b>Learner Fervor. </b>We take every opportunity to learn (especially when it’s hard) </div><div>
<b>Humility Ability.</b> We approach each other with curiosity and openness  (know-it-alls not welcome!)</div><div>
<b>SMB MVP. </b>We’re an expert member of our customers’ teams (we earn their trust)</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Latest Remote Jobs in
New York, NY·Customer Service

Customer Support Specialist

Customer Support Specialist

Client Success Manager - SMB

Client Success Manager - SMB

Latest Remote Jobs inNew York, NY·Customer Service

Customer Support Specialist

Customer Support Specialist

Client Success Manager - SMB

Client Success Manager - SMB

Latest Remote Jobs in
New York, NY·Customer Service