Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S.&#x202F; Additional information about Kinetic is available at www.GoKinetic.com _________________________________________________________ About The Role The Kinetic Business Retention Specialist handles inbound calls in a call center environment on a variety of subjects. ***This position can be filled remotely anywhere within the country.*** What You&apos;ll Do <ul><li> Resolve customer inquiries, billing issues and product/service concerns</li><li> Explain and save products and services to existing customers</li><li> Access and update customer accounts through computer-based systems with the customer on the phone</li><li> Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates</li><li> Utilize systematic resources as needed to perform task</li><li> Other duties as assigned </li></ul>Do You Have? <ul><li> Good telephone communication skills and customer interface ability</li><li> Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations</li><li> PC skills (Windows), 10-key and keyboarding skills</li><li> The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.</li><li> Must be able to work flexible hours on a rotating schedule including evenings, holidays, and weekends. Also, overtime may be required. </li></ul>Even Better <ul><li> At least 1 year of call center experience, preferably in the telecommunications industry</li><li> Relevant systems knowledge</li><li> Bilingual (Spanish/English) skills are a plus</li><li> Sales experience is a plus </li></ul>Minimum Requirements High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate. The compensation range for this position is from $14.57/hr - $16.78/hr. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location. Our compensation approach is designed to be fair and competitive. Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering &gt;1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies _________________________________________________________ Actual base pay for this job will depend on the candidate&apos;s primary work location and other factors, such as relevant skills and experience. Our Benefits <ul><li> Medical, Dental, Vision Insurance Plans</li><li> 401K Plan</li><li> Health &amp; Flexible Savings Account</li><li> Life and AD&amp;D, Spousal Life, Child Life Insurance Plans</li><li> Educational Assistance Plan </li></ul>Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti&#x2019;s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti&#x2019;s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate&#x2019;s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Kinetic - Kinetic Bus Retention Specialist

Job Description Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights/weekends Why Join Us? At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment. What Sets Us Apart <ul><li> Benefits from Day One &#x2013; Medical, dental, vision, and more</li><li> Paid Time Off &#x2013; Including holidays</li><li> Career Growth &#x2013; Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)</li><li> Comprehensive Training &#x2013; Paid virtual training to set you up for success </li></ul>What You&#x2019;ll Do <ul><li>Handle inbound customer calls and/or e-mails with empathy and professionalism</li><li>Resolve issues, answer questions, and provide proactive solutions</li><li>Document interactions and follow up as needed</li><li>Participate in special projects and adapt to evolving priorities</li><li>Deliver a WOW experience on every call&#x2014;customers should hear your smile! </li></ul> Note: This role does not involve cold calling, sales, or contract upgrades. What We&#x2019;re Looking For <ul><li> Minimum Requirements: </li><ul><li>High school diploma or GED</li><li>Customer service experience (call center, insurance, or banking preferred)</li><li>Strong communication, listening, and problem-solving skills</li><li>Ability to multitask using technology in a fast-paced environment</li><li>Reliable high-speed internet (25 Mbps down / 6 Mbps up)</li><li>Quiet, distraction-free home office setup</li></ul><li> Preferred Qualifications: </li><ul><li>2+ years of customer service experience</li><li>Prior remote work experience </li></ul></ul>Work Environment <ul><li>Full-time, 40 hours/week</li><li>Shifts may vary and include weekends and holidays</li><li>Must be available to work as late as 9 PM EST</li><li>Periodic shift bids determine schedules based on business needs </li></ul> Ready to Make a Difference? If you&apos;re a great communicator, a natural problem solver, and passionate about delivering exceptional service, we&#x2019;d love to hear from you! If no application deadline is provided, this role may be a pipeline requisition, and we&apos;ll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we&#x2019;ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What&#x2019;s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America&#x2019;s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world&#x2019;s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant&#x2019;s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant&apos;s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Customer Care Representative

Customer Experience Associate – Remote

This might just be the best support job in the world.<h3>About Fyxer</h3>Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.<h3>What You’ll Be Doing</h3><ul>
<li>Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding</li>
<li>Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed</li>
<li>Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team</li>
<li>Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks</li>
<li>Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks</li>
</ul>You'll be backed by strong Customer Success &amp; Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.<h3>What Success Looks Like</h3><ul>
<li>You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased</li>
<li>You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading</li>
<li>You consistently resolve complex technical issues with confidence and speed</li>
<li>You proactively refine key support processes</li>
<li>You think in systems: “how do we make the next ticket easier?” </li>
<li>You're a trusted cross-functional partner who people actively seek out</li>
<li>You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters</li>
</ul><h3>
 What You Bring</h3><ul>
<li>5+ years in product or technical support within a B2B SaaS environment </li>
<li>Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions</li>
<li>Currently using AI in your workflow, you know it's usefulness and limits </li>
<li>Still keep a human-in-the-loop mindset for customer-facing or escalation-critical work</li>
<li>Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others</li>
<li>Curious, coachable, and driven to exceed goals</li>
<li>Startup-ready: adaptable, fast-moving, and hands-on</li>
<li>A genuine opinion and interest in AI and the future of work</li>
</ul><h3>Salary and other bits:</h3><ul>
<li><h3>Salary: $75,000 + $85,000 Equity</h3></li>
<li>This will be a fully remote role to begin with as we build out our tea, but you must be based in Chicago to be considered for this role. </li>
<li>Private medical, pension and lunch provided everyday</li>
</ul><h3>The Hiring Process</h3><ol>
<li>Submit your CV (no need for a cover letter)</li>
<li><h3>We’ll review it</h3></li>
<li>An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)</li>
<li>Customer case study with a panel (45 minutes)</li>
<li><h3>Meet more of the team (30 minutes)</h3></li>
</ol><h3>The Fyxer Reality: Why We Win</h3><ul>
<li>The Trajectory: We grew from $1M to $30M ARR with a team of just 32. </li>
<li>The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.</li>
<li>The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.</li>
<li>Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.</li>
</ul><h3>Compensation Range: £75K - £85K</h3>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Latest Remote Jobs in
Austin, TX·Customer Service

Kinetic - Kinetic Bus Retention Specialist

Kinetic - Kinetic Bus Retention Specialist

Customer Care Representative

Customer Care Representative

Customer Experience Associate – Remote

Customer Experience Associate – Remote

Product Support Specialist

Product Support Specialist

Latest Remote Jobs inAustin, TX·Customer Service

Kinetic - Kinetic Bus Retention Specialist

Kinetic - Kinetic Bus Retention Specialist

Customer Care Representative

Customer Care Representative

Customer Experience Associate – Remote

Customer Experience Associate – Remote

Product Support Specialist

Product Support Specialist

Latest Remote Jobs in
Austin, TX·Customer Service