Careerscape is recruiting on behalf of our client for a Remote Customer Service Representative to join their customer support team. This is a great opportunity for a detail-oriented professional to provide helpful, accurate, and timely customer assistance while building a career in customer service operations.
Day to day, you will respond to customer inquiries, update account information, and resolve routine issues across phone, email, and digital support systems. The role suits someone who enjoys helping others, takes pride in clear communication, handles confidential information carefully, and communicates proactively when customer concerns need additional attention.
COMPENSATION
The salary range for this role is $62,000 - $82,000 per year, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
- Respond to customer inquiries by phone, email, and online chat using established service procedures
- Enter and update customer information in databases and support systems
- Provide accurate information about products, services, account details, and company policies
- Review customer concerns and resolve routine issues within established guidelines
- Process customer requests, account updates, and service adjustments as authorized
- Track customer interactions and maintain accurate case notes and follow-up records
- Identify unresolved or complex concerns and escalate them to appropriate team members
- Follow established confidentiality, account verification, and information handling procedures
- Assist with follow-up communications to confirm customer concerns have been addressed
- Communicate with team members to meet service goals and maintain a consistent customer experience
Requirements
- High school diploma or equivalent required
- Previous experience in customer service, call center support, or administrative support preferred
- Strong attention to detail and commitment to accurate recordkeeping
- Proficiency with Microsoft Office, especially Word and Excel
- Comfort using customer support software, digital communication tools, and online databases
- Strong organizational and time management skills
- Ability to remain patient, professional, and solution-focused during customer interactions
- Reliable internet connection and a dedicated home workspace
- Excellent written and verbal communication skills
Benefits
- Medical, dental, and vision insurance
- 401k retirement plan with company match
- Paid time off and paid holidays
- Paid training and onboarding
- Professional development and continuing education support
- Opportunities for career growth and advancement
- Employee assistance program
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Wellness programs and resources
- Supportive and collaborative team environment
- Annual performance reviews with pay increase potential
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.