**Introduction** A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. **Your Role And ResponsibilitiesAbout the team - Engineering at HashiCorp** On The HashiCorp Engineering Team, We Build The Infrastructure Cloud Which Allows Enterprises To Take a Unified Approach To Infrastructure And Security Lifecycle Management Infrastructure Lifecycle Management: Build / Deploy / Manage

*   Terraform allows you to use infrastructure as code to provision and manage any infrastructure across your organization.
*   Packer standardizes image workflows across cloud providers, allowing teams to build, govern and manage any image for any cloud.
*   Waypoint makes infrastructure easily accessible at scale, enabling platform teams to deliver golden patterns and workflows with an internal developer platform.
*   Nomad brings modern application scheduling to any type of software, allowing you to manage containers, binaries and VMs efficiently in the cloud, on-premises and across edge environments.

Security Lifecycle Management: Protect / Inspect / Connect

*   Vault provides organizations with identity-based security to automatically authenticate and authorize access to secrets and other sensitive data.
*   Boundary standardizes secure remote access across dynamic environments, allowing organizations to connect users and manage access with identity-based security controls.
*   Consul standardizes service networking, allowing you to discover and securely connect any service across any runtime with identity-based service networking.

We deliver the **Infrastructure Cloud** through an enterprise-grade unified SaaS platform, HCP, as well as to enterprises through self-managed/on-premises options. Across product engineering and platform engineering teams, we are looking for great engineers to come join us in developing the Infrastructure Cloud! **What You’ll Do (responsibilities)** We’re looking for Senior II Engineers with a deep backend focus to join our team. In this role, you can expect to:

*   Design, prototype and implement features and tools while ensuring stability and usability
*   Collaborate closely with Product Design and Product Management partners, as well as engineers on your team and others
*   Act as a subject matter expert on quality development with an emphasis on Golang development
*   Lead and execute large-scale projects, ensuring the reliable delivery of key features from design through full implementation and troubleshooting.
*   Drive end-to-end project lifecycle, including architecture design, implementation, and issue resolution, with a focus on quality and efficiency.
*   Evaluate project tradeoffs and propose solutions, proactively removing blockers and keeping stakeholders informed on progress, issues, and milestones.
*   Collaborate with internal teams, customers, and external stakeholders to design solutions that align with requirements and customer needs.
*   Advocate for strategic technical roadmap initiatives that enhance the system’s overall effectiveness across teams and the organization.
*   Debug and resolve complex issues to improve the quality and stability of products or solutions
*   Review and assess code for quality, design patterns, and optimization opportunities, ensuring best practices are followed
*   Mentor and guide software engineers, sharing technical knowledge and promoting best practices in development processes
*   Facilitate collaborative team activities, such as code pairing and group troubleshooting, to foster a productive and cohesive team environment
*   Support reliable production environments, including participating in an on-call rotation
*   Strive for quality through maintainable code and comprehensive testing from development to deployment

**This job can be performed from anywhere in the USPreferred Education** Bachelor's Degree **Required Technical And Professional Expertise**

*   You have at least 8+ years of experience as an engineer
*   You have professional experience developing with modern programming languages and frameworks, and are interested in working in Golang.
*   You have experience working with distributed systems, particularly on a cloud provider such as AWS, Azure or GCP, with a focus on scalability, resilience and security.
*   Emerging ability to direct work and influence others, with a strategic approach to problem-solving and decision-making in a collaborative environment
*   Demonstrated business acumen and customer focus, with a readiness for change and adaptability in dynamic situations
*   Cloud-native mindset and solid understanding of DevOps principles in a cloud environment
*   Familiarity with cloud monitoring tools to implement robust observability practices that prioritize metrics, logging and tracing for high reliability and performance.
*   Intentional focus on stakeholder management and effective communication, fostering trust and relationship-building across diverse teams
*   Integrated skills in critical thinking and data-driven analysis, promoting a growth mindset and continuous improvement to support high-quality outcomes

**Preferred Technical And Professional Experience**

*   You have experience using HashiCorp products (Terraform, Packer, Waypoint, Nomad, Vault, Boundary, Consul).
*   Prior experience with usage based billing
*   You have prior experience working in cloud platform engineering teams

Sr. Engineer

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Motion Recruitment Partners LLC. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Voice Engineer / Contract / Remote Pleasanton, CA **100% Remote** Contract $73.34/hr - $83.34/hr Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client’s Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client’s internal and external facing contact centers. This role will also provide expert technical consultative and collaborative services to a broad audience including the clinical applications team, Clinical operations leaders, and ancillary IT Operations leaders. The position is responsible for complex technical and architecture assignments that are small to significantly sized, and that require independence, decision making, project management, and advanced technical judgment levels. Analysis of situations and data requires an in-depth evaluation of various technical and organizational factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. The subject matter expert reports directly to the IT Director– Voice Services, Client Enablement Services, but may have a matrixed reporting relationship to other Voice Services Managers and Directors. **Contract Duration:** 24-Months **Required Skills & Experience**

*   Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in a contact center support role
*   Experience with collaboration technologies and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call center applications .
*   Expert at troubleshooting, including a tenacious ability to research, analyze and resolve a variety of hardware and software problems.
*   Intermediate Cisco routing and switching / data networking skills: routers and switches, MPLS, BGP, EIGRP and other protocols.
*   Proven experience with QoS, SIP, and VOIP best practices in a call center environment.
*   Strong understanding and working knowledge or network and voice infrastructures: LAN, WAN, routers, switches, firewalls, trunking, PSTN, PRI, TDM, POTS, and local exchange carriers.
*   Ability to manage multiple assignments and projects independently and simultaneously.
*   Strong problem solving and analytic skills; able to use knowledge of systems to identify source of problem quickly.
*   Must be able to communicate well both verbally and in writing, as well as be able to follow both verbal and written instructions. The person in this position must be able to work with all levels of staff and work independently with minimum supervision.
*   Working knowledge of information security best practices and demonstrated commitment to information security.
*   ITIL v3 Foundations

**Desired Skills & Experience**

*   A Bachelor’s Degree in computer science or information technology fields of study; or an equivalent combination of education and applicable professional work experience.
*   Experience with server technologies (Windows Server, Linux) and data center operations.
*   Experience working in a healthcare environment.
*   Experience working in a contact center support environment.
*   Working knowledge of ServiceNow Software

**What You Will Be Doing** Daily Responsibilities

*   Act as a subject matter expert (Voice Engineer) to provide expert level guidance for system implementations, troubleshooting, operational support, preventative maintenance, and downtime procedures.
*   Provide Expert technical consultation and guidance to other Voice Services team members and mentor staff to develop required skills for supporting an enterprise contact center environment.
*   Support the development and roll out of new contact center capabilities that will support the needs across the enterprise.
*   Develop, support, and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.
*   Coordinate interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.
*   Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently.
*   Perform daily system monitoring including ensuring that automatic data collection is functioning correctly, reviewing logs for hardware and software.
*   Support new project development, including systems analysis, planning and preparation, coding/scripting, testing and implementation and client coordination as needed.
*   Articulate in both verbal and written forms.
*   Must be skilled in translating complex technical concepts into terms that can be understood by business leaders.
*   Ability to assess industry best practices and reference models to innovatively create and maintain voice service availability and consistent delivery.
*   Exercise sound judgment and prioritization and reorganization of customer requests.
*   Maintain solid communications skills and develop working relationships with other IT staff, other members of our client’s departments, outside resources such as vendors and technical representatives and their affiliates.
*   Be available for emergencies involving technical problems that affect the ability to provide patient care.
*   Follows safety procedures, operates equipment, and performs job related duties in a safe manner which prevents accidents from occurring.
*   Demonstrates commitment to quality through continuous organizational improvement.

**You Will Receive The Following Benefits**

*   Medical Insurance - Four medical plans to choose from for you and your family
*   Dental & Orthodontia Benefits
*   Vision Benefits
*   Health Savings Account (HSA)
*   Health and Dependent Care Flexible Spending Accounts
*   Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
*   Hospital Indemnity Insurance
*   401(k) including match with pre and post-tax options
*   Paid Sick Time Leave
*   Legal and Identity Protection Plans
*   Pre-tax Commuter Benefit
*   529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Ashley Chalupsky **Specialization**

*   Network Engineering

If you have questions about this posting, please contact support@lensa.com

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