This is a Fully Remote Job
About Our Client:
The organization operates in the customer experience technology sector, focusing on agentic AI to transform customer support interactions into meaningful exchanges. It addresses challenges in delivering seamless, intelligent, and helpful customer conversations at scale. The program supports global enterprise brands, having facilitated over one billion interactions with companies such as IKEA and Booking.com deploying its solutions.
About the Opportunity:
The Readiness & Operations Coordinator serves as the operational backbone for the go-to-market enablement programs. This role ensures smooth scheduling, tracking, platform management, and reporting to support onboarding, certification, product launches, and partner enablement initiatives. It offers high visibility into enablement operations and a pathway for growth into specialized program roles.
Responsibilities:
- Coordinate scheduling, logistics, and communications for global enablement programs including onboarding cohorts, bootcamps, and certifications
- Maintain the global enablement calendar and provide program owners with accurate timelines, materials, and attendee information
- Administer enablement tools such as Highspot, Gong, LMS, LinkedIn Sales Navigator, Salesforce, and internal platforms
- Ensure accuracy of enablement platforms, content, permissions, rosters, attendance, and certification records
- Prepare recurring reports on program completion, attendance, usage, and adoption for leadership
- Triage incoming enablement requests, route them appropriately, and manage routine field requests
- Support logistics for large-scale enablement events including attendee tracking, vendor coordination, materials, and run-of-show preparation
Requirements:
- 1 to 3 years in operations, coordination, program support, or administrative roles; enablement or sales experience is advantageous but not required
- Strong organizational skills capable of managing multiple ongoing tasks simultaneously
- Proficient with calendar tools, spreadsheets, and quick to learn new SaaS platforms
- Clear written communication skills and ability to coordinate across US and European time zones
- Good judgment in handling tasks independently or escalating when necessary
Pay Range and Compensation Package:
- Salary Range $80,000 to $108,000 USD including OTE
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
