This is a Fully Remote Job
About Our Client:
The organization operates within the supply chain and logistics industry, focusing on transportation and logistics management solutions. It addresses challenges related to supply chain efficiency, service quality, and visibility by applying technology to optimize customer supply chains. The company is publicly traded, with significant revenue and a global workforce.
About the Opportunity:
The ADMINISTRATIVE SUPPORT role provides essential administrative assistance to managers and delivery teams. This position supports route monitoring, communications, and various clerical tasks that ensure operational smoothness and customer satisfaction. The role contributes by maintaining accurate documentation, facilitating effective communication between stakeholders, and supporting delivery operations.
Responsibilities:
- Assemble and audit route paperwork for upcoming deliveries
- Answer inbound phone calls and handle customer issues
- Contact vendors regarding damage or replacement orders
- Respond promptly to emails and address pending orders
- File paperwork and maintain documentation
- Provide strong customer service with professionalism
- Assist in processing inbound delivery teams and onboarding
- Monitor delivery routes and track route progress
- Call drivers and customers for updates and feedback
- Complete proof of delivery packets at the warehouse
- Prepare nightly closing reports
- Communicate order status to Logistics Coordinator
- Print and manage warehouse pull sheets
- Locate and submit electronic proof of delivery documents
- Communicate with builders, contractors, and supervisors
- Process freight shipments and returns to vendors
- Assist with daily warehouse functions as needed
- Update inventory records regularly
- Support delivery and installation teams remotely
- Update orders accurately for billing purposes
- Perform additional duties as assigned
Requirements:
- High school diploma or equivalent; additional education is a plus
- Proficiency in Microsoft Office applications
- Prior customer service experience preferred
- Strong written and verbal communication skills
- Ability to multitask, detail-oriented, and work in a fast-paced environment
- Availability to work evenings and Saturdays
- Ability to pass a pre-employment background check
- Maintain a professional and safe work environment
- Skills in customer service, organization, time management, problem solving, accountability, documentation, data analysis, professional phone communication, conflict resolution, active listening, and multitasking
Pay Range and Compensation Package:
- Pay: $17.26 per hour
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.
