About the Opportunity
The organization is seeking a Healthcare Support Associate – Patient Services Administration for a full-time, remote position based in the United States. This role provides administrative and clerical support for program teams, managing data entry, documentation processing, and patient communication. Candidates must have schedule flexibility to support operational activities across Eastern through Pacific time zones.
Key Responsibilities
- Maintain phone and fax communications and collaborate with vendors to troubleshoot related system issues.
- Interpret inbound documentation and communications from payors, vendors, clients, and patients to triage and assign items to appropriate patient files.
- Answer inbound calls across multiple queues and perform warm transfers to appropriate departments or team members.
- Retrieve, research, and resolve customer emails and service requests while meeting departmental call volume and KPI expectations.
- Conduct verification of patient benefit eligibility as required.
- Toggle between multiple systems, electronic databases, and program workflows to support varied clients and product types.
- Ensure strict compliance with HIPAA guidelines and maintain the confidentiality of Protected Health Information (PHI).
- Adhere to routine auditing, quality assurance metrics, and internal operating policies.
- Assist other programs and team members as needed to support operational priorities.
Required Qualifications
- High school diploma with at least 5 years of healthcare experience, or an associate degree in a healthcare-related field with 3 to 4 years of healthcare experience.
- Conversant with medical terminology.
- Demonstrated computer, clerical, and database management capabilities to navigate electronic records and systems efficiently.
- Professional written, verbal, and interpersonal communication skills to interact effectively with patients, family members, physicians, nursing staff, and hospital leadership.
- Proven ability to manage multiple priorities, stay organized, and execute tasks in a high-volume, fast-paced environment.
- High level of self-accountability, sound routine decision-making capabilities with guidance, and receptiveness to coaching.
- Strong problem-solving orientation with the ability to remain calm, objective, and focused when handling emotional situations or unexpected challenges.
- Familiarity with HIPAA compliance standards and secure handling of sensitive health data.
Work Environment and Physical Requirements
- Fully remote role teleworking from the employee's home office.
- Flexibility of working hours to support activities across Eastern to Pacific time zones.
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent keyboarding and speaking.
- Ability to lift up to 15 pounds occasionally.
Compensation and Benefits
- Hourly rate: $26.00 to $33.00 per hour, commensurate with experience, qualifications, and other job-related factors.
- Performance-based bonus opportunity.
- Health coverage, including medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Tax-advantaged savings accounts and home office benefits.
- 401(k) retirement plan with employer matching.
- Employee ownership program and employee assistance program.
- Paid time off, holidays, and bereavement leave.
Equal Opportunity Employer
The hiring organization is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status, or any other status protected under federal, state, or local law.
