Role Mission
The role is accountable for travel research, option comparison, and source-backed recommendations while supporting travel services, reservations, itinerary coordination, supplier follow-up, and traveler support. For Shroff Travel, the work should leave source details, decisions, owners, and open items easy for another authorized teammate to follow without guesswork.
Core Responsibilities
- For the Travel Research Specialist workflow at Shroff Travel, maintain organized digital files and recurring trackers; use Problem Solving and Destination Research to keep the work complete and ready for the next authorized step. This supports travel research, option comparison, and source-backed recommendations within travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- For the Travel Research Specialist workflow at Shroff Travel, compare records across approved systems and flag inconsistencies; use Data Entry and Email Communication to keep the work complete and ready for the next authorized step. This supports travel research, option comparison, and source-backed recommendations within travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- For the Travel Research Specialist workflow at Shroff Travel, update structured data while preserving traceable source references; use Destination Research and Record Management to keep the work complete and ready for the next authorized step. This supports travel research, option comparison, and source-backed recommendations within travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- Coordinate the parts of travel research, option comparison, and source-backed recommendations that require customer, traveler, vendor, partner, or teammate follow-up, and document the next action within travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- Review exceptions that could affect travel research, option comparison, and source-backed recommendations, preserve the supporting source information, and escalate unresolved items through the appropriate Shroff Travel workflow for travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- Comfort with spreadsheets and structured records, especially when supporting leisure and corporate travel, reservations, ticketing support, itinerary coordination, supplier communication, and customer service as the Travel Research Specialist. Apply this standard while working on travel research, option comparison, and source-backed recommendations across travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- Strong typing accuracy and attention to detail, especially when supporting leisure and corporate travel, reservations, ticketing support, itinerary coordination, supplier communication, and customer service as the Travel Research Specialist. Apply this standard while working on travel research, option comparison, and source-backed recommendations across travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- Practical ability in Travel Documentation, Problem Solving, and Data Entry, with enough judgment to apply those skills to travel research, option comparison, and source-backed recommendations across travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
- Reliable written communication, remote follow-through, and documentation habits that keep travel research, option comparison, and source-backed recommendations traceable for Shroff Travel while supporting travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
Full-time. Associate level. 100% remote within the United States. Base salary: $42,000-$62,000 per year. Strong performance means travel research, option comparison, and source-backed recommendations stays accurate, visible, and on time while supporting travel services, reservations, itinerary coordination, supplier follow-up, and traveler support.
