We are looking for a friendly, empathetic, and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, assisting them with travel inquiries, reservations, accessibility questions, booking modifications, and general support. Your goal will be to provide an outstanding customer experience while helping travelers plan accessible and enjoyable trips.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
Assist customers with booking accommodations, activities, transportation, and travel experiences.
Provide accurate information regarding accessibility features, travel options, and company services.
Resolve customer concerns, complaints, and booking issues with professionalism and empathy.
Process reservation changes, cancellations, refunds, and special requests.
Maintain detailed records of customer interactions using CRM and support systems.
Collaborate with internal teams to ensure customer issues are resolved efficiently.
Follow company policies while maintaining high standards of customer satisfaction.
Meet established performance metrics for response time, quality, and customer satisfaction.
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Previous experience in customer service, hospitality, travel, or a related field is preferred.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency with Microsoft Office, Google Workspace, and CRM software.
Ability to work independently in a remote setting.
Strong attention to detail and organizational skills.
Preferred Skills
Experience supporting customers in the travel or hospitality industry.
Knowledge of accessibility and inclusive travel is a plus.
Ability to remain calm and professional in challenging situations.
Strong interpersonal skills and a customer-first mindset.
Multilingual skills are an asset.
What We Offer
Competitive compensation and benefits.
Fully remote work environment.
Paid training and ongoing professional development.
Opportunities for career growth and advancement.
A collaborative, diverse, and mission-driven team.
The opportunity to make travel more accessible and enjoyable for people around the world.
If you’re passionate about delivering exceptional customer service and making a positive impact, we’d love to hear from you.
