Travel Congress is hiring for the Customer Support Specialist position. This is a 100% remote, full-time role open to candidates in the United States. The position supports travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows through responsibilities that are appropriate to the Customer Support Specialist function. The Customer Support Specialist role at Travel Congress is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.
Primary Responsibilities
- Respond to customer or client inquiries relevant to travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role. The work is completed for Travel Congress.
- Review account, request, or service information carefully and document each interaction accurately for Travel Congress. This supports the Customer Support Specialist role.
- Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Customer Support Specialist role. The work is completed for Travel Congress.
- Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Customer Support Specialist role. The work is completed for Travel Congress.
- Track service quality, response commitments, and recurring issues to support dependable customer outcomes at Travel Congress. This supports the Customer Support Specialist role.
- Demonstrated ability to perform Customer Support Specialist work, or closely related training/experience, with reliable accuracy and follow-through. The work is completed for Travel Congress.
- Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for Travel Congress. This supports the Customer Support Specialist role.
- Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Customer Support Specialist workflow. The work is completed for Travel Congress.
- Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality. This supports the Customer Support Specialist role. The work is completed for Travel Congress.
- Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Customer Support Specialist position. The work is completed for Travel Congress.
For the Customer Support Specialist position at Travel Congress, relevant skills include Customer Experience, Service Quality, Time Management, Customer Support, Service Recovery, Attention to Detail, CRM, Phone Support. These capabilities are intended to support the documented responsibilities of this specific role and should not be treated as unrelated keyword requirements.
Employment Details
- The Customer Support Specialist position at Travel Congress is 100% remote within the United States.
- Employment type for the Customer Support Specialist role at Travel Congress: Full Time.
- Experience level for the Customer Support Specialist position at Travel Congress: Associate.
- Base compensation for the Customer Support Specialist role at Travel Congress: $36,000-$47,000 per year, depending on experience and demonstrated role alignment.
- Applicants for the Customer Support Specialist role at Travel Congress must provide accurate application information and complete any lawful, role-appropriate employment verification required for the position.
- The Customer Support Specialist role at Travel Congress requires reliable remote access, responsible handling of business information, and compliance with documented security and confidentiality procedures.
- Performance in the Customer Support Specialist position at Travel Congress is evaluated through accuracy, quality, communication, timeliness, and successful completion of assigned work.
Qualified applicants for the Customer Support Specialist role at Travel Congress are considered without regard to any status protected by applicable law.
Work Location: United States - 100% Remote for the Customer Support Specialist position at Travel Congress.
