BiyaheKo PH is hiring for the Customer Support Representative position. This is a 100% remote, full-time role open to candidates in the United States. The position supports travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows through responsibilities that are appropriate to the Customer Support Representative function. The Customer Support Representative role at BiyaheKo PH is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.
Primary Responsibilities
- Respond to customer or client inquiries relevant to travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows through approved phone, email, chat, or ticketing channels in the Customer Support Representative role. The work is completed for BiyaheKo PH.
- Review account, request, or service information carefully and document each interaction accurately for BiyaheKo PH. This supports the Customer Support Representative role.
- Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Customer Support Representative role. The work is completed for BiyaheKo PH.
- Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Customer Support Representative role. The work is completed for BiyaheKo PH.
- Track service quality, response commitments, and recurring issues to support dependable customer outcomes at BiyaheKo PH. This supports the Customer Support Representative role.
- Demonstrated ability to perform Customer Support Representative work, or closely related training/experience, with reliable accuracy and follow-through. The work is completed for BiyaheKo PH.
- Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for BiyaheKo PH. This supports the Customer Support Representative role.
- Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Customer Support Representative workflow. The work is completed for BiyaheKo PH.
- Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality. This supports the Customer Support Representative role. The work is completed for BiyaheKo PH.
- Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Customer Support Representative position. The work is completed for BiyaheKo PH.
For the Customer Support Representative position at BiyaheKo PH, relevant skills include Customer Service, Service Recovery, Issue Resolution, Time Management, Customer Support, Email Support, Service Quality, CRM. These capabilities are intended to support the documented responsibilities of this specific role and should not be treated as unrelated keyword requirements.
Employment Details
- The Customer Support Representative position at BiyaheKo PH is 100% remote within the United States.
- Employment type for the Customer Support Representative role at BiyaheKo PH: Full Time.
- Experience level for the Customer Support Representative position at BiyaheKo PH: Entry Level.
- Base compensation for the Customer Support Representative role at BiyaheKo PH: $39,000-$58,000 per year, depending on experience and demonstrated role alignment.
- Applicants for the Customer Support Representative role at BiyaheKo PH must provide accurate application information and complete any lawful, role-appropriate employment verification required for the position.
- The Customer Support Representative role at BiyaheKo PH requires reliable remote access, responsible handling of business information, and compliance with documented security and confidentiality procedures.
- Performance in the Customer Support Representative position at BiyaheKo PH is evaluated through accuracy, quality, communication, timeliness, and successful completion of assigned work.
Qualified applicants for the Customer Support Representative role at BiyaheKo PH are considered without regard to any status protected by applicable law.
Work Location: United States - 100% Remote for the Customer Support Representative position at BiyaheKo PH.
