Location: United States — 100% Remote
Job Type: Full Time
Salary: $46,000 - $53,000 per year
About The Role
Smartly Technologies is hiring for the Customer Service Representative role. In this position, you will help customers resolve questions and service issues through clear, timely support. The work supports IT services, customer support, software delivery, technical projects, systems, data, and digital operations. This is a full-time, 100% remote position open to candidates throughout the United States.
Responsibilities
- Respond to customers, users, technical teams, and business stakeholders through the phone, email, chat, ticketing, or other approved support channels used by Smartly Technologies.
- Review account or request details and document each interaction with complete notes and next steps.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
