About the Role
Sky Health Care Management is seeking a helpful and customer-focused Customer Support Representative to assist customers remotely through phone, email, or chat.
In this role, you will respond to inquiries, provide accurate information, resolve routine issues, and ensure every customer interaction is handled professionally. The ideal candidate communicates clearly, approaches problems with patience, and can work independently in a remote environment.
Key Responsibilities
- Respond to customer inquiries through assigned communication channels, including phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot routine customer issues and escalate complex cases when necessary.
- Document customer interactions and maintain up-to-date customer records.
- Follow established customer service standards and procedures.
- Protect customer information and maintain confidentiality.
Required Qualifications
- Strong written and verbal communication skills.
- Patient, professional, and solution-oriented approach to customer support.
- Comfortable using computers and learning customer service software.
- Ability to manage time effectively and work independently.
- Reliable internet access and a suitable remote workspace.
- Previous customer service experience is preferred but not required.
Salary & Benefits
- Hourly pay: $25.19–$30.19.
Work Arrangement
- Remote position.