Toolad is hiring for the Customer Service Representative position. This is a 100% remote, full-time role open to candidates in the United States. The position supports campaign, client-service, content, communications, reporting, and digital marketing workflows through responsibilities that are appropriate to the Customer Service Representative function. The Customer Service Representative role at Toolad is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.
Primary Responsibilities
- Respond to customer or client inquiries relevant to campaign, client-service, content, communications, reporting, and digital marketing workflows through approved phone, email, chat, or ticketing channels in the Customer Service Representative role. The work is completed for Toolad.
- Review account, request, or service information carefully and document each interaction accurately for Toolad. This supports the Customer Service Representative role.
- Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Customer Service Representative role. The work is completed for Toolad.
- Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Customer Service Representative role. The work is completed for Toolad.
- Track service quality, response commitments, and recurring issues to support dependable customer outcomes at Toolad. This supports the Customer Service Representative role.
- Demonstrated ability to perform Customer Service Representative work, or closely related training/experience, with reliable accuracy and follow-through. The work is completed for Toolad.
- Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for Toolad. This supports the Customer Service Representative role.
- Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Customer Service Representative workflow. The work is completed for Toolad.
- Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality. This supports the Customer Service Representative role. The work is completed for Toolad.
- Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Customer Service Representative position. The work is completed for Toolad.
For the Customer Service Representative position at Toolad, relevant skills include Service Recovery, Data Entry, Phone Support, Documentation, Follow-up, Customer Experience, Chat Support, CRM. These capabilities are intended to support the documented responsibilities of this specific role and should not be treated as unrelated keyword requirements.
Employment Details
- The Customer Service Representative position at Toolad is 100% remote within the United States.
- Employment type for the Customer Service Representative role at Toolad: Full Time.
- Experience level for the Customer Service Representative position at Toolad: Entry Level.
- Base compensation for the Customer Service Representative role at Toolad: $36,000-$46,000 per year, depending on experience and demonstrated role alignment.
- Applicants for the Customer Service Representative role at Toolad must provide accurate application information and complete any lawful, role-appropriate employment verification required for the position.
- The Customer Service Representative role at Toolad requires reliable remote access, responsible handling of business information, and compliance with documented security and confidentiality procedures.
- Performance in the Customer Service Representative position at Toolad is evaluated through accuracy, quality, communication, timeliness, and successful completion of assigned work.
Qualified applicants for the Customer Service Representative role at Toolad are considered without regard to any status protected by applicable law.
Work Location: United States - 100% Remote for the Customer Service Representative position at Toolad.
