Think Tell Junction is hiring for the Customer Support Specialist position. This is a 100% remote, full-time role open to candidates in the United States. The position supports campaign, client-service, content, communications, reporting, and digital marketing workflows through responsibilities that are appropriate to the Customer Support Specialist function. The Customer Support Specialist role at Think Tell Junction is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.
Primary Responsibilities
- Respond to customer or client inquiries relevant to campaign, client-service, content, communications, reporting, and digital marketing workflows through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role. The work is completed for Think Tell Junction.
- Review account, request, or service information carefully and document each interaction accurately for Think Tell Junction. This supports the Customer Support Specialist role.
- Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Customer Support Specialist role. The work is completed for Think Tell Junction.
- Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Customer Support Specialist role. The work is completed for Think Tell Junction.
- Track service quality, response commitments, and recurring issues to support dependable customer outcomes at Think Tell Junction. This supports the Customer Support Specialist role.
- Demonstrated ability to perform Customer Support Specialist work, or closely related training/experience, with reliable accuracy and follow-through. The work is completed for Think Tell Junction.
- Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for Think Tell Junction. This supports the Customer Support Specialist role.
- Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Customer Support Specialist workflow. The work is completed for Think Tell Junction.
- Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality. This supports the Customer Support Specialist role. The work is completed for Think Tell Junction.
- Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Customer Support Specialist position. The work is completed for Think Tell Junction.
For the Customer Support Specialist position at Think Tell Junction, relevant skills include Email Support, Written Communication, Customer Support, Call Handling, Service Quality, Phone Support, Account Updates, Client Communication. These capabilities are intended to support the documented responsibilities of this specific role and should not be treated as unrelated keyword requirements.
Employment Details
- The Customer Support Specialist position at Think Tell Junction is 100% remote within the United States.
- Employment type for the Customer Support Specialist role at Think Tell Junction: Full Time.
- Experience level for the Customer Support Specialist position at Think Tell Junction: Associate.
- Base compensation for the Customer Support Specialist role at Think Tell Junction: $36,000-$47,000 per year, depending on experience and demonstrated role alignment.
- Applicants for the Customer Support Specialist role at Think Tell Junction must provide accurate application information and complete any lawful, role-appropriate employment verification required for the position.
- The Customer Support Specialist role at Think Tell Junction requires reliable remote access, responsible handling of business information, and compliance with documented security and confidentiality procedures.
- Performance in the Customer Support Specialist position at Think Tell Junction is evaluated through accuracy, quality, communication, timeliness, and successful completion of assigned work.
Qualified applicants for the Customer Support Specialist role at Think Tell Junction are considered without regard to any status protected by applicable law.
Work Location: United States - 100% Remote for the Customer Support Specialist position at Think Tell Junction.
