This is a Fully Remote Job
1. About Our Client:
The organization operates in the customer service sector, focusing on managing client interactions and supporting service delivery across various departments. It addresses the challenge of maintaining high customer satisfaction and efficient service coordination by providing comprehensive customer support and account management. The company services include fuel delivery, maintenance scheduling, and real estate transactions, reflecting a diverse operational scope.
2. About the Opportunity:
The Customer Service Representative serves as the primary contact point for customers, responsible for managing communication, resolving inquiries, and supporting lead generation. This role ensures customer needs are met promptly and accurately, contributing to customer retention and service efficiency. The position supports multiple business areas by coordinating internally and maintaining accurate records, playing a crucial role in sustaining the organization''s service standards.
3. Responsibilities:
- Manage high volume incoming calls and respond to customer inquiries promptly
- Assign or transfer calls to appropriate departments
- Proactively generate and qualify leads for new customer acquisition and scheduling priorities
- Set up and resolve customer account issues, updating databases as needed
- Build and maintain customer relationships through clear communication
- Coordinate with internal teams to resolve customer issues efficiently
- Document all communications thoroughly for smooth handoffs
- Maintain detailed records of interactions and comply with company policies
- Monitor market pricing and handle fuel delivery logistics and payment programs
- Schedule and quote preventative maintenance appointments
- Post real estate transactions, reconcile accounts, and assist with lease management
- Participate in on-call dispatching rotation for emergency service scheduling
4. Requirements:
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Problem-solving skills with a proactive approach
- Familiarity with Google Drive, Hard Drives, and Customer Service Management Software preferred
- Ability to follow directions and learn new responsibilities
5. Pay Range and Compensation Package:
- The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
6. Benefits & Perks:
- Medical Insurance & HSA available
- 401(k) with company match up to 4%
- Paid Time Off and 6 Paid Holidays
- Company Paid Long Term Disability and Life Insurance
- Vacation reimbursement
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.
