Location: United States
Workplace: Remote
Employment Type: Full-Time
Core Areas: Client Services, Client Issue Resolution, Client Relationship Management, Client Communications, Service Delivery, Client Feedback, Microsoft Office, Adobe Acrobat
Compensation: $50,000-$60,000 per year
About the Role
This opportunity is for a Client Services Representative who will serve as a primary point of contact for clients, respond to inquiries, resolve service issues, and coordinate with internal departments to support a seamless client experience. The role involves handling client communications across phone, email, and a client portal while maintaining accurate records of requests and interactions.
The position requires strong client service, problem-solving, organizational, and written and verbal communication skills. The successful candidate will build and maintain client relationships, identify opportunities to improve service delivery, communicate client feedback, and use tools including Microsoft Office and Adobe Acrobat. Familiarity with Microsoft Teams and Zoom is also required.
What You'll Do
- Serve as a primary point of contact for clients and respond to inquiries received by phone, email, and the client portal.
- Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager.
- Build and maintain strong client relationships through proactive and professional communication.
- Identify opportunities to improve the client experience and overall service delivery.
- Collaborate with internal departments to address client needs and ensure issues are resolved effectively.
- Communicate client feedback to support ongoing process and service improvements.
- Maintain accurate, organized records of client communications and requests.
Qualifications
Required Skills
- Excellent written and verbal communication skills.
- Strong professional email and telephone etiquette.
- Strong client service and problem-solving skills with a professional, client-focused approach.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office and Adobe Acrobat.
- Familiarity with Microsoft Teams and Zoom.
Preferred Qualifications
- Experience with Front and ReporterBase is preferred but not required.
