Location: US (Remote)
Salary: $110,000 - $130,000 USD
About the Role
Sycomp is seeking an experienced Credit Risk & Collections Manager to lead and strengthen our global credit and collections function. Reporting to the Corporate Controller, this role will be responsible for establishing credit policies, managing customer credit risk, optimizing accounts receivable performance, reducing bad debt exposure, and driving working capital improvements across the business.
The successful candidate will play a key role in protecting the company from financial risk while supporting business growth through sound credit decisions, disciplined collections processes, and strategic stakeholder partnerships. Working closely with Finance, Sales, Billing, Legal, and Operations, you'll help improve cash flow, reduce Days Sales Outstanding (DSO), resolve complex payment issues, and deliver actionable insights to executive leadership.
This is an opportunity for a hands-on finance professional who enjoys building processes, leveraging automation, influencing stakeholders, and driving measurable business impact in a growing global organization. The role offers significant visibility and the ability to shape the future of Sycomp's credit risk and collections strategy.
About Sycomp
Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships.
Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.
What You'll Do
- Develop and manage company-wide credit policies, credit limits, approval thresholds, and risk-rating frameworks.
- Evaluate customer creditworthiness and make informed credit recommendations to protect the business while supporting growth.
- Monitor credit exposure, payment trends, aging reports, and portfolio risk indicators.
- Drive collections strategies across a diverse customer base, improving cash flow and reducing aged receivables.
- Lead dispute resolution efforts and collaborate with internal teams to remove payment barriers.
- Own initiatives focused on reducing Days Sales Outstanding (DSO) and improving working capital.
- Deliver credit and collections reporting, analysis, forecasts, and performance metrics to leadership.
- Identify root causes of payment delays, billing issues, and invoice discrepancies, implementing corrective actions.
- Build strong partnerships with Sales, Finance, Billing, Operations, and customers to improve collection outcomes.
- Leverage ERP systems, reporting tools, automation, and AI-driven solutions to improve efficiency and visibility.
What We're Looking For
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 7+ years of progressive experience in Credit Risk, Accounts Receivable, and Collections.
- Experience developing credit policies, terms, limits, and approval processes.
- Strong understanding of credit analysis, working capital management, collections operations, and risk mitigation.
- Proven ability to influence stakeholders and communicate effectively with senior leadership.
- Experience with ERP and AR systems such as Oracle, SAP, NetSuite, or similar platforms.
- Advanced Excel skills and strong analytical capabilities.
- Experience with process improvement, automation initiatives, and AI-enabled business tools.
- Ability to work independently in a fast-paced, growth-focused environment.
Why Join Sycomp?
Technology Means the World to Us
Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.
If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.
Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.
Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/
Equal Opportunity Statement
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.com
Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.
