Role: Engagement / Project Manager – ServiceNow
Location: Fully Remote
Duration: 12 + Months
Visa: Any (No OPT, CPT, GC also)
Required Certification: ServiceNow Certified System Administrator (CSA)
Roles & Responsibilities
- 8–12+ years in IT, including 4+ years managing ServiceNow projects
- Lead End-to-End ServiceNow implementations, enhancements, upgrades, and transformation programs.
- Manage project scope, timelines, budgets, resources, risks, and deliverables.
- Coordinate with business stakeholders, technical architects, developers, and implementation teams.
- Drive Agile/Scrum ceremonies, sprint planning, backlog prioritization, and release management.
- Manage stakeholder communications, project governance, RAID logs, and executive reporting.
- Ensure ServiceNow implementation follows platform best practices and organizational standards.
- Oversee UAT, production deployment, hypercare, and transition to support.
- Identify opportunities for process improvement, automation, and AI adoption.
Required Skills:
ServiceNow ITSM, ITIL, Agile/Scrum, Jira, Azure DevOps, stakeholder management, project governance, and vendor management.
Preferred: PMP, Scrum Master, ITIL 4 certification, experience with ServiceNow ITOM/CSM/HRSD.