This is a Fully Remote Job
About Our Client:
The organization operates in the technology sector, providing managed services and support for global customers using security, media, and performance solutions. It addresses challenges in integrating and maintaining complex digital platforms by offering proactive and reactive support, utilizing tools and processes to enhance client solutions.
About the Opportunity:
The TECHNICAL PROJECT MANAGER II role is focused on delivering end-to-end customer support and project management across multiple product suites. The position is responsible for managing customer engagements, advocating best practices, and ensuring service quality and efficiency throughout the product implementation lifecycle. This role contributes to customer loyalty and success by serving as the primary contact and trusted advisor, facilitating collaboration between customers and internal teams.
Responsibilities:
- Advocate best practices during product implementation for customers and internal teams
- Act as central contact for customers and lead integrated account teams
- Partner with business units to review integration efficiency and service quality
- Identify service improvements and potential issues to enhance customer service delivery
- Communicate effectively with internal and external stakeholders to share information and deliverables
Requirements:
- Five years of relevant experience and a Bachelor's degree in Computer Science or related field, or equivalent
- Experience in customer-facing roles within the information technology industry
- Proven track record managing and delivering technical customer projects
- Understanding of network, web performance, and application/network security technologies and project management methodologies
- Ability to manage multiple priorities effectively
- Strong communication skills and ability to build trusting relationships with customers at various levels
Pay Range and Compensation Package:
- For US-based candidates, base salary ranges from $100,700 to $181,300 per year, with variations based on experience, skills, certifications, and location
- Compensation may include annual bonuses, equity awards, and an Employee Stock Purchase Plan
Benefits & Perks:
- Medical insurance
- 401(k) savings plan
- Paid maternity leave
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.