Dedicated Care Coordinator North Central

For our client, we are seeking a Dedicated Care Coordinator North Central to join the team of a leader in the Pharmaceuticals & Biotech space.

This remote role focuses on guiding patients through access, reimbursement, and support workflows for specialty medications across the North Central region. The person in this role will coordinate closely with patients, healthcare providers, payers, vendors, and internal partners to help ensure timely access to therapy and a smooth experience from enrollment through follow-up. Success in this position will require strong case management skills, attention to documentation, and the ability to manage a high volume of patient cases with care and urgency.

Location: Remote

Compensation: $162,900 – $271,500 annually

Responsibilities

• Own and manage the full patient journey from enrollment through post-fill follow-up
• Serve as the primary contact for patients and healthcare providers regarding reimbursement and access support
• Conduct benefit investigations and verify coverage with payers
• Coordinate patient appointments and assessments with providers and vendors
• Administer copay programs and manage interim care requirements
• Triage prescriptions and follow up with patients after fill to address concerns
• Maintain accurate case documentation and collaborate with internal and external stakeholders
  
  

Qualifications

• B.S. or B.A. degree with 8+ years of experience in customer-facing pharmaceutical roles
• Experience in access and reimbursement, such as FRM, PAC, ACM, or FAS
• Strong communication skills with patients and healthcare providers
• Proficiency in benefit investigation and prior authorization processes
• Knowledge of copay programs and specialty medication coverage
• Ability to manage a high volume of patient cases with thorough documentation
• Understanding of government payment systems and specialty pharmacy networks
  
  

Benefits

• 401(k) plan with matching contributions and additional retirement savings contributions
• Paid vacation, holidays, and personal days
• Paid caregiver/parental and medical leave
• Comprehensive health benefits including medical, dental, and vision coverage
• Access to a global performance plan with bonus eligibility
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.