Role Description The Customer Service & Sales Representative – Remote role is a part-time position focused on supporting new and existing customers with SF Cloud’s hosting and cloud solutions. On a day-to-day basis, this role responds to customer inquiries via phone, email, and chat, provides product information, and guides customers through account setup, billing questions, and basic troubleshooting. The individual will identify customer needs, recommend appropriate SF Cloud services, and support sales activities such as qualifying leads, preparing quotes, and following up on opportunities. This role also assists in documenting customer interactions, gathering feedback, and collaborating with internal teams to improve processes and service quality. The position is fully remote, requiring consistent availability during agreed working hours and adherence to performance and customer satisfaction targets.
Qualifications
- Candidates should possess strong Customer Service and Communication skills to engage with customers clearly, professionally, and empathetically across multiple channels.
- Candidates should possess Sales abilities, including understanding customer needs, presenting solutions, and supporting the closing of opportunities.
- Candidates should possess Analytical Skills to interpret customer issues, spot trends, and provide accurate information or escalation when needed.
- Candidates should possess basic Finance understanding to discuss pricing, billing, and account-related questions in a clear and accurate manner.
- Additional qualifications: familiarity with cloud or SaaS products, comfort using CRM and ticketing tools, strong organizational skills, reliability in a remote work environment, and prior experience in customer-facing or sales roles. A high school diploma or equivalent is required; post-secondary education in business, IT, or a related field is an advantage.