The ideal candidate is someone who enjoys keeping information organized, communicating professionally, and making sure client requests and important details are followed through from beginning to completion.
Responsibilities
- Assist with day-to-day client service and coordination needs
- Respond to client questions and gather necessary information
- Research options and services based on individual requests
- Support reservation, confirmation, and scheduling activities
- Maintain accurate client records and documentation
- Review information and confirmations for accuracy
- Communicate updates and relevant details to clients
- Track outstanding requests and complete appropriate follow-up
- Coordinate information with service providers when necessary
- Assist with changes and special requests
- Keep client information and workflow details organized
- Maintain professional communication and service standards
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- High level of accuracy and attention to detail
- Comfortable using email, web-based tools, and online systems
- Ability to manage several tasks and priorities
- Strong customer-service and problem-solving skills
- Dependable, professional, and comfortable learning new processes
- Previous customer service, administrative, hospitality, or coordination experience is helpful but not required
- Remote work environment
- Structured onboarding and training
- Access to online systems and professional resources
- Ongoing professional development
- Continuing education and learning opportunities
- Supportive team environment
