Customer Support Representative

Holidays Travel Cia Ltda. is hiring for the Customer Support Representative position. This is a 100% remote role open to candidates in the United States. The role focuses on professional remote customer communication, accurate case documentation, timely issue resolution, and appropriate escalation.

Primary Responsibilities

• Respond to customer or client questions through approved remote communication channels.
• Document interactions accurately and track requests through resolution or appropriate escalation.
• Provide clear information about services, processes, account status, or next steps.
• Coordinate with internal teams when a request requires additional review or specialized support.
• Maintain professional service standards while protecting confidential customer information.
  
  

Required Qualifications

• Strong written communication and dependable professional follow-through.
• Comfort working independently in a remote environment with clear deadlines and documented procedures.
• Ability to use common business tools such as email, spreadsheets, shared documents, and web-based systems.
• Careful attention to accuracy, confidentiality, record quality, and task completion.
• Ability to learn role-specific systems and communicate questions or exceptions promptly.
  
  

Role-Specific Skills

Strong candidates for the Customer Support Representative position will be comfortable using skills such as Active Listening, Case Management, Traveler Communication, Chat Support, Customer Communication, Attention to Detail. The selected candidate should apply these skills directly to the responsibilities of the role while maintaining accurate records and professional communication.

Employment Details

• Work arrangement: 100% remote within the United States.
• Employment type: Full Time.
• Experience level: Entry Level.
• Base compensation: $42,000-$64,000 per year, depending on experience and demonstrated role alignment.
  
  

Application and Work Standards

• Applicants must provide accurate information and complete any lawful, role-appropriate employment verification required by the employer.
• The role requires reliable internet access, a suitable private workspace, and responsible handling of confidential information.
• Performance is evaluated through accuracy, quality, communication, timeliness, and successful completion of role-specific work.
  
  

Equal Opportunity

Holidays Travel Cia Ltda. is an equal opportunity employer. Qualified applicants are considered without regard to any status protected by applicable law.

This position is 100% remote and open to candidates throughout the United States.

Work Location: United States - 100% Remote