Zocha Group looking for talented hospitality professionals with restaurant experience to join our Guest Relations team in a remote role. You will assist guests via phone, text, and email, managing reservations for a range of top-tier restaurants and hospitality venues.
The ideal candidate will be proactive, professional, and guest-focused, with a warm yet polished communication style. Prior experience working in restaurant environments is required, and familiarity with platforms like OpenTable, Resy, SevenRooms, or Tock is a strong plus.
Key Responsibilities:
- Answer incoming calls professionally and efficiently
- Book and modify reservations using industry platforms (OpenTable, SevenRooms, Resy, Tock)
- Manage guest communication across phone, email, text, and online messaging
- Build and update guest CRM profiles to enhance personalization and service continuity
- Provide knowledgeable recommendations based on venue details, policies, and availability
- Communicate directly with venue management to coordinate guest requests and special accommodations
- Ensure accurate logging of guest interactions and follow company protocols
Qualifications & Skills:
- Ability to deliver polished, guest-first communication aligned with Forbes Travel Guide hospitality standards
- Prior restaurant experience is required (Host, Server, FOH Manager, Maitre D', etc.)
- Strong multitasking skills and ability to work efficiently in a fast-paced environment
- Tech-savvy with proficiency in reservation systems (OpenTable, Tripleseat, SevenRooms, Resy, Tock) and communication tools (such as Slack)
- Excellent written and verbal communication skills with a customer-first approach
- Availability to work flexible hours, including evenings, weekends, and holidays as needed
Benefits
- Medical, dental, and vision coverage for full time employees
- 401(k) retirement plan
- Paid Time Off and sick leave
- Remote work environment
- Access to hospitality-related perks
This is a remote position with opportunities for growth. Evenings and weekend availability is required. If you have a passion for hospitality and guest relations, apply today with your resume highlighting relevant experience!