Lumen is a leading technology company committed to enabling our customers to thrive in a connected world. We focus on delivering innovative solutions that combine network infrastructure, cloud, security, and communication services. Our culture emphasizes collaboration, accountability, and continuous improvement, guided by the Lumen 8 behaviors that foster a human and connected workplace. We prioritize employee wellbeing through comprehensive benefits and a supportive environment that values diversity, equity, and inclusion.
About The Role
The Senior Payroll Analyst plays a critical role in ensuring the accurate calculation and processing of payroll-related activities, including time and attendance records via Workforce Software (WFS), vacation, and other payroll components. This position responds to employee inquiries, assists with contract questions, supports Benefits administration and Payroll Operations, and contributes to HR activities and overall team objectives. The role requires strong attention to detail, knowledge of payroll laws, and the ability to collaborate effectively with internal teams and external vendors. This is a remote opportunity open to candidates located anywhere in the United States.
Qualifications
- Bachelor's degree in Business Administration, Human Resources, or a related field, or equivalent work experience
- Minimum of five years of relevant payroll experience
- Proficiency with Workforce Software System (WFS)
- Knowledge of multistate payroll laws and regulations
- Ability to manage competing deadlines and work effectively under pressure
- Advanced computer skills, including proficiency with Microsoft Office tools
- Excellent written and verbal communication skills
- Preferred: Experience with SAP and SuccessFactors
- Preferred: Canadian Payroll experience
- Preferred: Certified Payroll Professional (CPP) designation
- Preferred: Knowledge of OBBBA as it pertains to reportable overtime wage types
- Review employee time records and verify compliance with payroll policies and applicable laws
- Interpret and apply time reporting and pay policies including vacation, leave of absence, disability, workers' compensation, union contracts, and government regulations
- Respond promptly and professionally to payroll and paycheck inquiries from employees
- Audit bi-weekly time entries to ensure accuracy
- Utilize WFS to export and close time entry batches daily for terminations and bi-weekly for standard payroll, entering time codes as necessary
- Provide backup support for Canadian payroll processing
- Offer administrative support for related HR activities and contribute to overall team goals
- Assist with testing and support for WFS in collaboration with WFS administrators and IT support teams
- Partner with internal stakeholders and third-party vendors to improve time reporting processes
- Comprehensive health benefits including medical, dental, and vision coverage
- Life insurance and voluntary lifestyle benefits
- Short-term and long-term incentive programs
- Retirement savings plans
- Employee assistance programs supporting physical, mental, and emotional wellbeing
- Remote work flexibility
- Opportunities for professional development and career growth
Lumen is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic information, age, gender, sexual orientation, gender identity or expression, marital status, family status, pregnancy, or any other legally protected status. We strictly prohibit unlawful discrimination in all employment decisions including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, and training. We value diversity and inclusion as core principles of our workplace culture.