Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
We have an exciting opportunity for a Tax Operations Administrator!
This role at Wealth Enhancement Tax & Consulting Services (WETCS) is accountable, along with other members of the Tax Operations Team, for ensuring effective and efficient operations of our business. WETCS is the in-house tax services organization at Wealth Enhancement Group, a top-5 RIA (Registered Investment Advisor) wealth management and financial advisory firm with over 100 locations nationwide.
This role helps implement, execute, and optimize operational processes impacting WETCS clients, tax advisors, financial advisors, and internal departments that work with our Tax organization and is critical to achieving high client, financial advisor, and tax advisor satisfaction. This position helps enhance WE and WETCS brands via high-quality work output and professional, responsive, and respectful interactions with clients, and WE employees.
This is a Remote position.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions
Client and Financial Advisory Team Engagement (~15%)
- Engage with clients to clarify tax operations processes, get Engagement Letters signed, and address client inquiries about tax organizers, required documents, and tax operations.
- Work with clients and Financial Advisory Teams to ensure tax documentation required by Tax Advisors to process new client referrals is available when needed.
- Follow-up with clients to get missing tax documentation and ensure Tax Advisors do not have to engage in operational tasks.
- Work with Financial Advisors to ensure clients' tax-relevant financial information and related documents are shared with Tax Advisors.
- Ensure clients and Financial Advisors are updated on work status, as needed.
- Help resolve any client and Financial Advisor issues with tax operations.
- Set up client, financial advisor, tax advisor, services, pricing, and other required information in tax operations systems and/or tax software.
- Enter / upload client data and documents into systems.
- Transfer client documents, as needed, to the appropriate systems storage locations.
- Review and ensure accuracy of all tax operations systems data.
- Send, track, and ensure signing of Engagement Letters.
- Prepare, send, track, and ensure completion of tax organizers.
- Manage receipt, storage and return of client tax documents.
- Process and scan/ingest client documents into tax software.
- Identify missing documents and follow up to get them.
- Gather 1099s and other tax-related forms
- Manage 8879s submissions and eFile tax returns
- Manage / update workflow statuses in tax operations systems / software
- Prepare organizers, tax returns, etc. for clients and Tax Advisors
- Resolve issues raised by Tax Advisors regarding missing documents and process
- Track regulatory notices, planning / projections / consulting services requests, etc.
- Assist in defining and implementing tax operations processes.
- Assist with measuring tax operations effectiveness and efficiency.
- Help identify areas for continuing process and systems optimization.
- Provide pre-defined and ad hoc reporting on tax operations.
- Create and send client invoices, manage chargebacks, and coordinate with Accounting.
- Ensure tax operations and client records are kept up to date.
- Set up client appointments with Tax Advisors.
- Assist in organizing team activities / offsites.
- Build and maintain good relationships with Tax Advisors, Financial Advisors, and clients.
- Collaborate with team members to improve team effectiveness, productivity, & satisfaction.
- Share expertise and assist team members as appropriate.
- Participate in team meetings, activities and offsites.
- Contribute to maintaining a positive and fun team culture.
- Use approved AI and digital tools to simplify work, improve service quality and increase efficiency, while validating outputs for accuracy, privacy and business alignment.
- Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools.
- High school diploma or equivalent.
- Associate degree preferred.
- Bachelor's degree strongly preferred.
- Minimum of 3 years of tax operations administration experience.
- Ability to effectively manage multiple tasks or projects simultaneously.
- Strong verbal and written communication skills.
- Intermediate-level experience using Microsoft Excel, Adobe Acrobat, DocuSign, Salesforce, and CCH Axcess Document
- Collaborative; strong team-orientation.
- Positive solution-focused attitude.
- Calm and focused under pressure.
- Highly organized and diligent.
- Strong process and detail orientation.
- Drive for results and excellence.
- Must be willing to work long hours during peak tax seasons.
- Proficient at using AI and digital tools.
Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.