OWA Member Support Specialist, Animal Welfare

WHO WE ARE

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed around the world. At THL, how animals are treated in the food system is at the forefront of our everyday work. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

The Open Wing Alliance (OWA), a program of The Humane League, is a global coalition of 80+ animal protection organizations united in a common goal: to end the abuse of chickens worldwide. For the past decade, we have focused our efforts on eliminating battery cages by securing cage-free policies from major retailers, restaurants, and manufacturers. We specialize in institutional campaigning, a strategic approach that can be tailored to our members’ unique circumstances and challenges.

As the OWA Member Support Specialist, you are the operational backbone of the alliance. This role combines project management with the essential day-to-day operational work that keeps the OWA running smoothly. You will independently manage and develop projects such as the OWA Mentorship Program and Virtual Training Academy, lead data analysis initiatives, and maintain the digital platforms, communications, and processes that our 80+ member organizations rely on. You will serve as a primary liaison for the alliance members, applying your technical knowledge, communication skills, and problem-solving abilities to resolve operational challenges, improve processes, and ensure OWA members have the resources and support they need. This role requires a high degree of independence, attention to detail, and sound judgment, including knowing when to seek input or escalate an issue. This position reports directly to the Sr. Associate Director of OWA Projects.

This is a full-time, remote position. This position requires domestic and international travel, equivalent to 2 or more trips per year. To the extent permitted by law, in order to enable collaboration with other global team members and provide support to member organizations, you may be required to work occasional hours outside of 9am - 5pm, depending on your time zone. This role can be based in the US, UK, Canada, Denmark, Finland, Ireland, Norway, Netherlands, Czechia, Estonia, Italy, Sweden, Portugal, Singapore, Australia, India, Indonesia, Malaysia, New Zealand, Thailand, Vietnam, Ecuador, Peru, Argentina, Brazil, Chile, or Colombia. The successful candidate must be authorized to work in one of these countries and reside in that country while undertaking this role.

We will be recording a webinar hosted by Aliya Amanzholova, Sr. Associate Director of OWA Projects, and Olivia Addy, OWA Grant Lead. You can submit any questions you would like answered regarding the role or The Humane League via this form. Please submit any questions by October 30th, 2026. The webinar recording will be available to watch on the job posting by November 4th, 2026.

For priority consideration, please submit your application by November 10th, 2026 at 11:59 pm ET/ 12:59 pm JST/ 4:59 am BST (on the 11th). Early application is encouraged as we will review applications on an ongoing basis and reserve the right to close the posting early or extend the posting as needed. If you are experiencing technical issues, please contact careers@thehumaneleague.org. Please submit applications and all supporting documents in English. All application questions and materials need to be submitted here through the application submission form; we do not accept applications through our careers email.

CORE RESPONSIBILITIES

• Foundational Operations and Team Support: Independently coordinate and execute the operational and administrative tasks that allow the alliance to function, including new member onboarding, quarterly orientations, virtual events, and the general OWA inbox. Provide behind-the-scenes technical support for virtual events, introduce speakers, and assist with Q&A. Support cross functional initiatives through research, platform implementation, petition setup, and operational support for OWA Grants and Travel Awards, including due diligence, bulk requirements, Grant portal troubleshooting, and following up on outstanding requirements. Manage incoming requests from members and colleagues, prioritizing and reprioritizing work based on urgency, deadlines, and team needs.
• Platform Maintenance: Serve as the primary coordinator of OWA’s digital ecosystem, maintaining the functionality, organization, and data quality of platforms including Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the OWA Member Site. Manage user access, maintain accurate and up to date records, troubleshoot platform issues, and engage appropriate technical support when needed Identify opportunities to improve platform use, data integrity, and operational efficiency
• Project Management: Independently develop, execute and improve core OWA initiatives, including the OWA Mentorship Program and the Virtual Training Academy. Own project planning, implementation, deliverables, and ongoing development. Collaborate with stakeholders, including subject matter experts and strategists, to create accessible learning modules and resources for OWA members. Monitor progress, follow through on action items, and seek input or escalate decisions when appropriate.
• Resource and SOP Management: Maintain OWA’s operational knowledge base by documenting existing workflows and developing, reviewing, and updating Standard Operating Procedures (SOPs) as processes evolve. Maintain clear, accessible, and organized resources in the team Google Drive and THL Home page in collaboration with team members.
• Data Gathering and Analysis: Design, administer, and analyze the biannual OWA membership surveys, including the mid-year feedback survey and end-of-year organization information survey. Regularly collect and analyze data from OWA Slack, Newsletters, and the OWA Member Site,synthesize findings into clear reports, identify trends and opportunities.
• Communication: Coordinate clear, professional, and culturally responsive communication with OWA members globally. Compile and distribute the monthly OWA newsletter, curate impactful member success stories, coordinate the Year in Review blog, and manage communications for virtual events, the OWA Mentorship Program and newly introduced initiatives. Serve as the primary point of contact for the general OWA inbox, responding to member inquiries and troubleshooting issues. Ensure external communications and resources are accurate, timely, and accessible
• Mission-Driven Adaptability and Continuous Improvement: Adapt to continuously changing priorities and evolving organizational needs while maintaining ownership of ongoing responsibilities. Navigate frequent shifts in priorities with resilience and adaptability, viewing changes as opportunities for creative problem solving and innovation. Proactively identify and implement practical improvements to OWA programs, processes, platforms, and member resources.

In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

REQUIRED SKILLS

• Organization and Project Management: Strong organizational and time management skills, with the ability to independently manage competing priorities, work efficiently across multiple responsibilities, meet deadlines, and maintain a high level of attention to detail. Strong execution skills and timely follow through, able to manage project deliverables from planning through completion with ease
• Technology Proficiency: Working knowledge of digital platforms and technical tools, such as CRM systems, website content management tools, project management software, marketing platforms, and online community tools. Able to maintain data quality, troubleshoot technical issues, learn new systems, and identify opportunities to improve workflows through technology, AI tools, and basic automations.
• Initiative, Proactivity, and Adaptability: Self-directed and comfortable taking initiative, with the ability to work independently, adapt to routine changes, and identify opportunities to improve work processes, programs, and outcomes. Makes use of available resources, consults other staff members when appropriate, and develops and implements solutions. Proactively seeks out opportunities for growth, both individually and professionally.
• Verbal and Written Communication: Excellent verbal and written communication skills, including the ability to create accurate, professional external communications, facilitate virtual events, manage correspondence, and create clear SOPs and learning materials. Demonstrates diplomacy, emotional intelligence, and sound judgment when navigating challenging conversations, and adapts communication to different audiences and communicates effectively across cultural and linguistic backgrounds.
• Collaboration and Interpersonal Skills: Clear and kind communication, with a focus on working collaboratively with internal colleagues and external OWA members. Actively participates in team projects, discussions, and training sessions, gives and receives feedback thoughtfully, and contributes to a supportive team environment.
• Data Analysis and Output: Strong capability in data gathering, analytics tracking, and data output, with the ability to transform data insights into clear, accurate reports that inform strategic decision-making.
• Learning Content Development and Accessibility: Ability to organize existing content into clear, structured digital learning materials and modules. Comfortable learning new content content development tools, collaborating with subject matter experts and strategists, and incorporating accessibility considerations such as captions and accessible formatting.
• Problem Solving and Decision Making: Ability to identify and assess technical or programmatic problems, investigate underlying causes, evaluate potential solutions, and follow through on implementation. Exercises sound judgment to make decisions within established guidelines and areas of responsibility, recommends practical improvements to prevent recurring issues, and recognizes when to seek input or escalate complex, sensitive, or high impact decisions. Supports the implementation and documentation of crisis protocols as directed.
• Strategic Thinking: Understands how OWA programs and operational processes support broader team and organizational goals. Contributes ideas and recommendations during team discussions and collaborative planning, identifies opportunities to improve programs and member resources, and helps implement agreed upon priorities.
• Global Perspective: Approaches work with a global mindset, prioritizing global impact and taking into consideration the diverse experiences of OWA member groups across many different cultures, languages, and political systems.
• Financial Acumen: Ability, maintain accurate records, follow established financial procedures, and handle routine administrative financial tasks (coordinating vendors, ordering supplies/services, gathering reimbursement info) with care and strong attention to detail.

Compensation and Benefits

The annual compensation range for this role is:

• $63,166 - $77,203 for candidates in based in the United States.

Please visit our website for the salary ranges for UK, Canada, Denmark, Finland, Ireland, Norway, Netherlands, Czechia, Estonia, Italy, Sweden, Portugal, Singapore, Australia, India, Indonesia, Malaysia, New Zealand, Thailand, Vietnam, Ecuador, Peru, Argentina, Brazil, Chile, and Colombia.

Please visit our website for more information about our compensation policy, benefits, our EEO statement, accommodations, and AI policy.