Associate, LEED Certification

How You’ll Make An Impact As a Certification Operations Associate, you’ll have the opportunity to make a meaningful impact by helping advance the goals of GBCI. In this role, you’ll take ownership of the end-to-end certification workflow—from project application/submittal to final certification/verification driving key initiatives such as project timeliness and customer satisfaction in alignment with our mission and strategic goals. You’ll report to the Manager, Certification Operations and be part of a cross-functional team environment where your contributions will help shape impactful outcomes. You’ll work closely with teams like TCS, Billing, and Technology.Key Responsibilities

• Manage the full lifecycle of certification/verification cases, ensuring alignment with program policies and service-level timelines across multiple GBCI programs.
• Serve as the primary point-of-contact for project teams from application/submittal to final certification/verification; provide clear guidance/follow up as needed, and coordinate with internal/external review teams to resolve issues.
• Monitor review timelines, proactively mitigate risks to deadlines, and drive on-time delivery through issue tracking and escalation.
• Communicate internal policies consistently to both customers and reviewers; documenting exceptions and decisions as needed.
• Maintain comprehensive, version-controlled documentation for business requirements, SOPs, policies, tools, and applications.
• Maintain a well-rounded understanding of nuanced review processes across GBCI’s programs; anticipate friction points and advise on best practices to facilitate seamless reviews from both customer and reviewer perspectives.
• Analyze business processes and recommend improvements that measurably increase customer satisfaction and operational efficiency (e.g., platform/software enhancements, bug fixes, UX improvements, reporting and analytics, and actioning customer feedback).
• Collaborate cross-departmentally to resolve technical/process issues, streamline handoffs, and improve the end-to-end customer journey.
• Stay current on business tools and methods that impact third-party verification delivery; champion best practices in case management, documentation, and reporting.
• Maintain a positive, professional demeanor under pressure and during escalations; model best-in-class customer support.

Required QualificationsExperience

• 2+ years in operations, program coordination, project management, customer success, or standards/compliance environments.
• Proven experience creating and maintaining SOPs and process documentation.
• Familiarity with GBCI programs (LEED, EDGE, PEER, SITES, TRUE, IREE) and their review processes.

Education

• Bachelor’s degree or equivalent experience in sustainability, engineering, architecture, environmental science, business, or operations.

Technology/System(s)

• Proficiency with collaboration and case management tools (e.g. Salesforce), knowledge management (e.g., Zendesk or similar), and productivity suites (e.g. Notion, Microsoft).
• Microsoft Suite, advanced Excel preferred
• Experience leveraging AI or integrating AI capabilities to automate workflows, enhance knowledge management, and/or improve customer support

Skills

• Strong analytical skills; comfort with metrics, dashboards, and deriving insights to inform decisions.
• Demonstrated ability to manage complex case workflows and competing priorities under strict timelines.
• Exceptional written and verbal communication; ability to translate technical policies into clear guidance for diverse audiences.
• Resilience and adaptability composure under pressure.
• Detail orientation with high standards for quality, documentation, and data integrity without consistent supervision.

Certifications

• LEED Green Associate or other relevant credential(s) or ability to obtain within 1 year

Language

• English

About Our Total Rewards PackageSalary Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.Benefits We offer you:

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims
• Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
• 6 weeks paid renewal leave after 7 years of continuous service

LOGISTICSLocation: This position is remote in the United States. Work Schedule: Monday – Friday 9 AM to 5:30 PM EST Travel %: <5% EEO STATEMENT The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. About UsU.S. Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world’s most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity. Green Business Certification Inc. (GBCI) is the world’s leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED , EDGE , PEER , PERFORM , SITES , TRUE Zero Waste , and IREE. We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development. Our Global Impact

• Over 120,000 LEED-certified commercial projects worldwide
• Millions of square feet of certified healthy, efficient, low-carbon space
• Recognition in 180+ countries for innovation in green building and business practices

Why Join UsAbout At USGBC and GBCI, you’ll work alongside passionate, mission-aligned professionals who care deeply about people, the planet, and progress. We offer:

• A purpose-driven, inclusive culture
• Opportunities to grow your career and take ownership of meaningful work
• A chance to make a measurable impact on global sustainability efforts
• We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment.

Meet Our Leaders And Learn More About Our Mission

• U.S. Green Building Council Leaders
• Green Business Certification Inc Leaders

Culture and Values Statement Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.