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About The Role
The Kinetic Business Retention Specialist handles inbound calls in a call center environment on a variety of subjects. ***This position can be filled remotely anywhere within the country.***
What You'll Do
- Resolve customer inquiries, billing issues and product/service concerns
- Explain and save products and services to existing customers
- Access and update customer accounts through computer-based systems with the customer on the phone
- Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
- Utilize systematic resources as needed to perform task
- Other duties as assigned
- Good telephone communication skills and customer interface ability
- Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations
- PC skills (Windows), 10-key and keyboarding skills
- The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.
- Must be able to work flexible hours on a rotating schedule including evenings, holidays, and weekends. Also, overtime may be required.
- At least 1 year of call center experience, preferably in the telecommunications industry
- Relevant systems knowledge
- Bilingual (Spanish/English) skills are a plus
- Sales experience is a plus
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
The compensation range for this position is from $14.57/hr - $16.78/hr. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location. Our compensation approach is designed to be fair and competitive.
Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies
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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Our Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
