About the Role
We are seeking a reliable and organized Remote Administrative Assistant to support a growing healthcare practice. This role involves managing patient communications, scheduling appointments, maintaining accurate records, and providing administrative support to the clinical team. The ideal candidate is professional, friendly, detail-oriented, and committed to delivering a positive patient experience.
This position offers the opportunity to work entirely from home using a personal computer while contributing to daily practice operations, marketing activities, and special projects.
Key Responsibilities
- Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth.
- Schedule consultations and physical therapy appointments.
- Follow up with prospective and current patients by phone, email, and text.
- Monitor and respond to emails and voicemails promptly.
- Assist with insurance-related administrative tasks as needed.
- Provide general administrative support to the clinical team.
- Maintain accurate records and assist with administrative tracking.
- Support marketing initiatives and social media content creation.
- Assist with special projects as the practice continues to grow.
Required Qualifications
- Excellent verbal and written communication skills.
- Strong organizational skills and exceptional attention to detail.
- Ability to work independently and manage competing priorities in a remote environment.
- Proficiency with Google Workspace, including Gmail, Google Calendar, Google Sheets, and Google Docs.
- Professional, friendly, and patient-focused approach.
- Strong customer service skills and a proactive approach to problem-solving.
Preferred Qualifications
Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required.
Location and Work Arrangement
Fully remote position. The role can be performed from home using a personal computer.
Benefits
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Paid time off.
- Parental leave.
- Vision insurance.