Customer Service Rep - WFH

About the Company

Spade Recruiting is a recruitment and talent acquisition firm that connects job seekers with remote career opportunities across customer service, client support, and benefits-related roles. The company focuses on providing comprehensive training, mentorship, flexible work arrangements, and long-term career advancement opportunities in a supportive, team-oriented environment.

About the Role

The Work From Home (WFH) Customer Service Representative is responsible for assisting clients through virtual appointments, understanding their needs, recommending suitable benefit solutions, and providing exceptional customer service throughout the enrollment process. This fully remote position offers flexible scheduling, paid training, career development, and performance-based earning opportunities.

Qualifications

• High school diploma or equivalent (preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Positive attitude and strong work ethic.
• Ability to work independently in a remote environment.
• Basic computer proficiency and reliable internet connection.
• Customer service or sales experience is an advantage but not required.
• Willingness to learn and participate in ongoing training.

Skills

Customer Service Skills

• Customer Service
• Customer Support
• Client Relationship Management
• Active Listening
• Problem Solving
• Benefits Consultation
• Customer Needs Assessment
• Client Communication
• Enrollment Assistance
• Documentation Management

Professional Skills

• Remote Work
• Virtual Meetings
• Communication Skills
• Time Management
• Organization
• Attention to Detail
• Computer Proficiency
• Team Collaboration
• Adaptability
• Self-Motivation
• Sales Support
• Continuous Learning
• Leadership Potential

Equal Opportunity Employer

Spade Recruiting is committed to providing equal employment opportunities and fostering an inclusive workplace. All qualified applicants are considered for employment based on their qualifications, skills, and experience without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. The company values diversity and is dedicated to creating a respectful, inclusive, and supportive work environment for all employees.