We’re seeking a Billing & Accounts Receivable Specialist. This role will support a high-volume billing environment, with a primary focus on subscription billing, customer inquiries, and professional development services.
The ideal candidate is customer-focused, detail-oriented, and comfortable researching billing questions and working through a ticket-based workflow. This is a great opportunity for someone who enjoys problem-solving and working directly with customers to resolve billing issues.
Responsibilities
- Manage a high-volume billing ticket workflow and billing inbox
- Process and support subscription billing and professional development services
- Review and work billing requests through the billing pipeline
- Research billing questions, account details, and discrepancies
- Respond to customer billing inquiries in a timely and professional manner
- Follow up on outstanding questions and billing issues
- Partner with the billing team and internal departments to resolve customer concerns
- Maintain accurate billing information and documentation
- Manage approximately 20+ billing tickets per day, depending on volume
- Help keep the billing pipeline organized and ensure requests are addressed within appropriate timeframes
- Identify issues and research solutions independently before escalating when needed
- Assist with additional billing and AR activities as needed
Qualifications
- 2–5 years of Billing and/or Accounts Receivable experience
- Strong customer service and communication skills
- Comfortable working in a high-volume, ticket-based environment
- Strong research, problem-solving, and follow-up skills
- Excellent attention to detail and organization
- Ability to manage multiple requests and prioritize workload
- Comfortable working independently in a remote environment
- Basic to intermediate Excel skills
- NetSuite experience is highly preferred
- Experience with subscription billing is a plus
Additional Details
- Fully Remote — U.S. based
- Team members are located across the U.S.
- Flexible working hours
- Immediate/ASAP start
- High-volume environment with an immediate need for additional billing support
