Job Title: Client Operations Consultant
Monthly Pay: $7,800 - $8,600 USD per month
Summary:
Want to turn recurring client service issues into clearer policy-service workflows? This full-time, fully remote Texas role helps agencies, carrier teams, and policyholders resolve service needs through practical operational guidance.
Job Responsibilities:
• Review requests involving policy changes, endorsements, renewals, and escalations.
• Consult with client contacts to clarify needs and map service handoffs.
• Coordinate updates among policy service, billing, and claims-adjacent teams.
• Track case themes, turnaround patterns, and resolution outcomes in shared tools.
• Prepare recommendations, reference guides, and follow-up notes for client discussions.
Qualifications:
• Experience supporting customers, agencies, or operational teams in a service setting.
• Familiarity with policy transactions, premium questions, or renewal workflows.
• Ability to translate client needs into clear requirements and next steps.
• Comfort using spreadsheets, case queues, and collaboration platforms.
• Sound judgment with sensitive account details and complex request escalation.
Perks & Benefits:
• Remote-first collaboration with structured team check-ins.
• Exposure to client operations and cross-functional consulting.
• Tools and learning resources for consistent client delivery.
