This is a Fully Remote Job
1. About Our Client:
The organization operates in the home improvement industry, specializing in windows and doors. It addresses customer needs for high-quality products and efficient service by providing expert support and facilitating smooth scheduling and consultation processes. The company focuses on delivering reliable customer assistance and ensuring a positive client experience through digital communication channels.
2. About the Opportunity:
The Remote Live Chat Agent serves as the primary point of contact for customers and prospective clients, providing timely and accurate support through online chat, email, and other digital platforms. This role is essential for managing inquiries, assisting with appointment scheduling, and maintaining clear communication to enhance customer satisfaction and streamline service delivery.
3. Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat and email.
- Provide accurate information about windows, doors, installation procedures, and scheduling.
- Assist customers in scheduling consultations and coordinate with internal teams.
- Update customers on orders, appointments, and service requests when information is available.
- Direct complex inquiries to appropriate departments.
- Document all customer interactions accurately within the CRM system.
- Follow up on unresolved inquiries to ensure issue resolution.
- Maintain a professional and courteous tone in all communications.
- Manage customer concerns to de-escalate issues and find solutions.
- Collaborate with sales, installation, and administrative teams for seamless service.
- Protect customer information and maintain confidentiality.
- Adhere to company procedures and service standards.
4. Requirements:
- High school diploma or equivalent preferred.
- Experience in customer service, live chat support, call centers, administrative, or sales support roles preferred.
- Excellent written communication and grammar skills.
- Strong typing speed and computer proficiency.
- Familiarity with CRM systems, email, chat platforms, and web applications.
- High attention to detail and accuracy.
- Ability to multitask and manage multiple conversations.
- Professional, patient, and customer-focused attitude.
- Ability to work independently in a remote environment.
- Reliable high-speed internet and quiet home workspace.
5. Pay Range and Compensation Package:
- $28 per hour
6. Benefits & Perks:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- 401(k)
- Performance-based bonuses
- Training and professional development
- Career advancement opportunities
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
