This is a Fully Remote Job
1. About Our Client:
The organization operates in the data security industry, focusing on challenges businesses face in securing their data and enabling agile collaboration in the cloud era. It provides a data security platform trusted by security teams at global companies, including a growing number of Fortune 1000 firms. Supported by leading investors, the organization aims to redefine how businesses protect and utilize data, addressing evolving cybersecurity needs.
2. About the Opportunity:
The Customer Marketing Manager role is centered on strengthening customer relationships by sharing their success stories to build trust and drive growth. The position involves expanding customer advocacy programs, improving customer data quality, enhancing engagement through communications, and supporting events and campaigns. This role contributes to elevating the customer experience and encourages customers to act as brand advocates through collaboration with multiple internal teams.
3. Responsibilities:
- Increase customer reviews on G2 and Gartner Peer Insights through structured outreach
- Support growth in Deeto signups and manage the advocacy pipeline
- Partner with Customer Success and Product Marketing to develop customer stories, case studies, and testimonials
- Coordinate customer reference requests for sales and content
- Track and report advocacy metrics such as review volume and sentiment
- Collaborate with design and content teams to showcase customer stories via social media, email, and events
- Refine and maintain customer data in Salesforce and marketing tools
- Ensure data accuracy for segmentation, targeting, and reporting
- Analyze data to identify opportunities for better segmentation and engagement
- Support production and delivery of monthly customer newsletters and lifecycle communications
- Analyze engagement metrics and drive continuous improvement
- Assist with lifecycle, adoption, and upsell campaigns
- Partner with Customer Success on customer-focused content creation
- Manage logistics, invitations, and follow-up for key customer programs including advisory boards, forums, and webinars
- Collaborate with stakeholders to ensure effective event execution and customer participation
4. Requirements:
- 2 to 5 years of experience in customer marketing, customer advocacy, or related roles within B2B SaaS
- Strong communication and storytelling skills with attention to detail
- Familiarity with Salesforce, marketing automation platforms, and review platforms (G2, Gartner Peer Insights, Deeto)
- Ability to manage multiple projects simultaneously and meet deadlines
- Collaborative and data-driven mindset with passion for creating meaningful customer connections
5. Pay Range and Compensation Package:
- Compensation Range: $100,000 to $110,000 total compensation
- Final salary determined based on experience, skills, qualifications, business needs, location, and other factors
- Potential for merit increases based on performance and other discretionary factors
6. Benefits & Perks:
- Remote work option with office setup reimbursement
- Competitive salary
- Unlimited paid time off
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short-term, and long-term disability insurance
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.
