Head of People Operations
Location: Remote, United States
Employment type: Full-time
Work arrangement: Fully remote
Salary: $170,000–$240,000 per year
About the Role
A growing digital consultancy focused on improving government services is seeking a Head of People Operations to lead its people strategy and HR functions across a remote organisation. This role oversees talent acquisition, HR operations, employee engagement, performance management and organisational development.
Working closely with executive leadership and business unit leaders, the successful candidate will build scalable people practices, strengthen recruitment and retention, and support a high-performing, mission-driven workforce.
Key Responsibilities
Talent Acquisition
- Lead workforce planning, onboarding and the broader employee lifecycle.
- Manage and develop the talent acquisition function, including providing leadership to the Head of Recruiting.
- Build strategic talent pipelines aligned with current and future workforce needs.
Human Resources
- Ensure compliance with applicable employment laws and manage employee relations, including sensitive and complex matters.
- Oversee compensation and benefits benchmarking, payroll coordination and HR systems administration.
- Manage organisational charts, role responsibilities, onboarding and offboarding.
- Optimise HR information systems and people-related processes.
People and Culture
- Lead employee engagement, performance management, career development and succession planning.
- Develop career pathways, professional capability frameworks and training programmes.
- Support internal promotions, continuous feedback and employee retention.
- Design inclusive, consistent people practices that reduce bias and broaden access to talent.
Strategic Leadership
- Partner with executives and business unit leaders to align people strategy with organisational goals.
- Use workforce data and analytics to improve recruitment, engagement and people outcomes.
- Identify and implement emerging people operations best practices.
Required Qualifications
- Experience leading people operations or a comparable HR function.
- Demonstrated success scaling people operations in a fast-growing organisation.
- Experience developing a high-performing, mission-driven workplace culture.
- Recruitment experience involving design and technology professionals, including software engineers, product managers, designers and related roles.
- Experience supporting remote teams and knowledge of applicable employment laws.
- Strong strategic and operational judgement, communication, relationship management and analytical skills.
- Experience using HR information systems, applicant tracking systems and performance management tools.
- Ability to travel occasionally for work.
Preferred Qualifications
- Experience with Rippling or a comparable HR information system.
- Background in government contracting, consulting or professional services.
Compensation and Benefits
- Annual salary of $170,000–$240,000, depending on experience and qualifications.
- Medical, dental and vision insurance.
- Dollar-for-dollar 401(k) match up to 10% of salary, with no vesting period.
- 20 vacation days, 11 federal holidays and flexible sick leave.
- Up to 12 weeks of paid parental leave for eligible employees.
- Annual performance and spot bonuses, salary reviews and stock options.
- Professional development allowance of $2,000 per year and technology allowance of $750 per year.
Eligibility: All work must be performed within the United States. Applicants must be authorised to work in the US now and in the future without employer sponsorship. A background check and, where required, public trust or security clearance may apply.