Customer Success Engineer

Here at Siemens Grid Software, our mission is to accelerate and secure the energy transition in a sustainable and profitable way. And for that we need you! We are paving the way for autonomous grid management empowering grid operators to accelerate their digital transformation easier, faster, and at scale. By leaving behind traditional ways of tackling the net zero challenge and embracing the powerful capabilities of software and digital technology, we turn the complexity of grids into competitive advantage. No matter where power comes from or where it goes, we make sure it makes its way at every step. Find out howSiemens Grid Softwareisdecoding the future of energy. Join our team, get inspired, and help us re-imagine the world! We are looking for a Customer Success Engineer to join the Siemens Grid Software team. This role works to ensure customer success with our products and services, helping our clients find the right solutions as they achieve their business goals through the use of our offerings. This is a remote position in the contiguous U.S. requiring full-time support during Eastern Time Zone working hours Monday through Friday.You’ll make an impact as you:

• Perform research on the customer and conduct client Interviews to understand how they are using or intend to use the product; learn their desired impact to their business.
• Follow up and manage product installation and/or product upgrades.
• Guide customers through the initial usage of new products (given your understanding of their goals for the product).
• Coordinate training on the product with Siemens Power Academy.
• Work closely with product managers to advocate for product enhancements; coordinate demos of new products and/or new releases to customer stakeholders and management; and support the deployment of new products and releases.
• Continuously work to improve and promote customer retention (i.e. use of the delivered product).
• Respond to customer queries about products.
• Work with the client and Siemens customer support team to troubleshoot or debug product issues reported by the customer.
• Advise the customer on new customer support services, user group meetings, and additional opportunities to connect with other Siemens customers or industry experts.

You’ll win us over by having the following qualifications:Basic qualifications:

• Bachelor’s degree or higher in electrical engineering
• 10+ years of professional experience in electrical utility operations, including professional PSSE modeling and simulation while consulting or collaborating with others within or outside of your organization.
• Customer consultant background
• Must be able and willing to work Eastern Time Zone hours Monday through Friday
• Ability to travel up to 20%
• Must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Preferred qualifications:

• Customer-facing experience (customer service/client support)
• Success in providing solutions while collaborating with others

Create a better #TomorrowWithUsAbout Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #GSWUS $109,670 $188,006 15%