The ideal candidate is a strong communicator who is comfortable working in a high-volume, fast-paced environment and brings excellent customer service, organization, and problem-solving skills. Previous experience within the animal health or veterinary industry is strongly preferred.
Responsibilities
- Review and process return authorization (RA) requests, including product recalls, exceptions, and other return-related cases.
- Manage the end-to-end return process for standard, special-order, and direct-ship products.
- Generate and distribute return shipping labels for approved product returns.
- Coordinate with vendors and manufacturers to obtain return approvals and resolve issues as needed.
- Serve as a key point of contact for customers and internal sales teams regarding return-related questions and requests.
- Research and resolve customer issues while maintaining a high level of service and professionalism.
- Ensure all requests are processed accurately and within established service-level expectations.
- Follow company, vendor, and manufacturer policies and procedures related to returns and recalls.
- Maintain clear and timely communication with customers, sales teams, and external partners throughout the return process.
- Previous customer service, customer care, sales support, or related experience in a high-volume environment.
- Animal health or veterinary industry experience strongly preferred.
- Proficiency with Microsoft Outlook required.
- Experience with IBM AS400, IBS XT Client, and/or Salesforce is a plus.
- Strong written and verbal communication skills.
- Excellent attention to detail, organization, and follow-through.
- Strong problem-solving skills with the ability to research and resolve customer issues effectively.
- Ability to manage multiple requests and priorities while maintaining accuracy and meeting deadlines.
- Customer-focused mindset with the ability to work effectively across internal teams, customers, vendors, and manufacturers.