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Conversation Designer

Servsys Corporation
Department:Customer Service
Type:REMOTE
Region:Dallas, TX
Location:Arlington, TX
Experience:Mid-Senior level
Estimated Salary:$80,000 - $120,000
Skills:
VOICEFLOWIBM WATSONGENESYSAICHATBOTIVRNATURAL LANGUAGE PROCESSINGPROMPT ENGINEERINGAGILEUX WRITINGCONVERSATION DESIGN
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Job Description

Posted on: April 18, 2026

Title: Conversation Designer (Think of a Genesys / IVR Engineer that has done some of the following:

Location: Arlington, TX (DFW) preferred, but can be 100% Remote.

Length/Type: 12-month contract

  • Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.
  • Experience in AI, chatbot/IVR strategy, conversation design, and optimization
  • Knowledge of Natural Language Processing and Prompt Engineering
  • Familiar with Agile principles and able to work effectively with cross-functional teams.
  • Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
  • Adaptability to accommodate constantly changing priorities
  • Self-motivated, positive attitude, quick to learn and a growth-oriented mindset
  • Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences
  • Contact center and/or customer service experience a plus
  • Bilingual a plus (English + Spanish)
Originally posted on LinkedIn

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