Conversation Designer

Title: Conversation Designer (Think of a Genesys / IVR Engineer that has done some of the following:

Location: Arlington, TX (DFW) preferred, but can be 100% Remote.

Length/Type: 12-month contract

• Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.
• Experience in AI, chatbot/IVR strategy, conversation design, and optimization
• Knowledge of Natural Language Processing and Prompt Engineering
• Familiar with Agile principles and able to work effectively with cross-functional teams.
• Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
• Adaptability to accommodate constantly changing priorities
• Self-motivated, positive attitude, quick to learn and a growth-oriented mindset
• Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences
• Contact center and/or customer service experience a plus
• Bilingual a plus (English + Spanish)