Patient Financial Services Supervisor

DescriptionRothman Orthopaedics is looking to hire a Supervisor of Patient Responsible. This is mainly a remote position with occasional travel required to our office in Center City Philadelphia. Schedule: M-F 7:30 AM to 5 PM Job Summary The Supervisor of Patient Responsible is responsible for motivating and leading a team of patient responsible representatives. The Supervisor of Patient Responsible delivers coaching focused on skills development and reinforcement of behaviors to achieve individual, team and organizational goals. Identifies opportunities to improve work processes, policies and procedures that enhance the patient and external stakeholder experience. Key Accountabilities Percentage of team achieving expectations, communication, employee engagement, coaching, and documentation. Job Duties

• Oversee the daily activities of the team in the assigned specialty and ensure adherence to schedule, metrics and policy.
• Monitor team calls, collaborate with QA Supervisor, and document feedback and coaching.
• Conduct monthly 1:1/coaching sessions with each team member.
• Coordinate with team lead to ensure daily/weekly updates are communicated to the team.
• Manage payroll and time off process for team.
• Act as resource for the team and operations to resolve complex issues and questions.
• Assess employee needs ensuring employees are properly trained and adhere to company policies, practices and procedures.
• Handle patient escalations as necessary in a professional and empathetic manner.
• Contribute ideas to improve work processes, policies and procedures that enhance the patient experience.
• Conducts interviews and screens for eligible candidates for patient responsible team.
• Exemplifies the desired culture and philosophies of the organization.

Job Qualifications

• High School diploma or GED minimum education requirement
• One (1) year minimum requirement of supervisory experience in healthcare billing
• Computer software applications including, but not limited to, MS Office and EMR system(s)
• Reliable high-speed internet access and Wi-Fi connection required

Salary Range $50,000.00/yr - $70,000.00/yr Our Commitment To Employees Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences. COVID-19 Policy As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.