Remote Customer Support Representative - Seasonal
Robert Half is hiring multiple fully remote Customer Support Representatives for a seasonal customer-support project with an online tax-preparation software company.
This is a 40-hour/week, $18/hour W2 position with several start dates available from early January through early February 2027. All assignments are currently scheduled to run through mid-April, 2027.
What you'll do:
- Provide customer support by phone and live chat
- Assist customers with account login and password issues
- Answer billing and account questions
- Help customers select the appropriate product
- Guide customers through basic website and software navigation
- Document customer interactions accurately
- Use multiple browser-based systems and applications while assisting customers
- Route tax-specific questions to the appropriate team; you will not provide tax advice
What we're looking for:
- At least 1 year of call center or customer support experience
- Experience handling inbound customer calls in a queue-based environment
- Comfortable providing both phone and live-chat support
- Strong basic computer skills, including Microsoft Windows and browser-based applications
- Comfortable working across multiple screens, systems, and tabs
- Strong communication and customer-service skills
- Able to remain professional with frustrated or upset customers
- Reliable attendance and ability to commit to a fixed schedule for the duration of the assignment
Schedule requirements:
- 40 hours per week
- Multiple schedules will be available
- Some schedules include evenings and weekends
- Once you select a schedule, it cannot be changed during the assignment
- Attendance during training and throughout the assignment is required
Remote-work requirements:
- Quiet, professional home workspace
- Reliable home internet with at least 50 Mbps download / 5 Mbps upload
- Comfortable being on camera during training and certain meetings
- Robert Half will provide a laptop and required peripherals
Hiring process:
Qualified applicants will complete a short online assessment covering general aptitude, communication, and computer/internet proficiency. Candidates who meet the assessment requirements will be invited to a Microsoft Teams video interview.