- Base ($60-85K + equity + variable bonus)
- Remote (East-coast/West-coast hours preferred)
We're building superhuman conversational AI for healthcare starting with some of the largest dental groups in the country, including Dental Care Alliance, OMS360, Allied OMS, and Great Lakes Dental Partners. Our agents capture missed calls, book appointments with a higher success rate than human receptionists, drive outbound patient recall/re-care and proactively reach out to patients to get them scheduled 3x more effectively than humans.
Resonate is backed by great investors and looking to hire a skilled specialist to lead a new vertical in stealth. Our team boasts clinical and AI experience from organizations including Microsoft, Oscar Health, and Novellia.
About the role:
We’re looking for someone who has experience dealing with complex dental treatments and is excited to lead this vertical. Clinical AI is rapidly becoming adopted across the dental space - you’ll have the opportunity to learn, build, and own this offering.
What you'll do:
- Converse with patients by phone and text, answering questions about treatments they've been recommended, navigating new diagnoses, and connecting them with practice resources.
- Drive coordination for patients from outreach campaigns, treatment diagnoses, and office follow-ups.
- Handle patient objections on co-payments, benefits verifications, and recall and unscheduled treatments with the right providers.
- Apply learnings from your 1st practice to expand the offering to other DSO practices.
- Build and communicate the difference between what you can explain and what belongs with patients’ providers, including hand-offs.
- Inform our core product. This is where you’ll learn the most about our cutting edge tools while
- growing our agents.
- Watch how coordination takes place within practices and inform our workflows to prevent any breaks.
- Judge us. We’re an open team. As lead, you’ll dictate how this new vertical operates.
What we're looking for:
- Chairside dental experience. Hygienist, assistant, or clinical background where you've explained treatment to patients directly. This is the top requirement.
- Exceptional communication skills. You should be able to easily explain why a patient needs treatment and what happens if they don’t, helping them inform what will be best for their needs.
- Strong organization skills. You should be able to handle and apply learnings from multiple practices as you expand this vertical.
- Fluency across complex treatments. Endo, implants, oral surgery, ortho and clear aligners (ie: Invisalign), periodontal. You need to be able to hold a real conversation about any treatment.
- High emotional intelligence. You should be able to understand patients’ needs, connecting our company closer to and furthering our trust with patients.
- Figure-it-out instinct. We’re a startup. Our team is at your disposal, but as a lead you’ll have the opportunity to build.
- Quick learner. You'll work with cutting edge tools being adopted across DSOs today.
- Multi-location or DSO experience.
Nice to have:
- Treatment plan presentation, benefits verification exposure.
- Hands-on experience with AI tools in a clinical or front-office setting.
Why join us?:
- You’ll learn cutting edge AI tools being incorporated in the largest DSOs today. This is your learning opportunity.
- Customer traction: We are working with some of the largest dental groups in the country and growing 30% MOM, already at 7 figure revenue.
- Meaningful equity and mentorship in the company.
- Ambition: We are building a $100B+ company. We are the right place for you if you are hungry and have a relentless obsession to build and learn.
- Impact: You will have autonomy to build this vertical and liaise closely with the Head of Strategy & Operations to inform our workflows.
- High standards: We are not for everyone. You THRIVE in an intense environment with high standards and LOVE challenging work.
- Well-funded by great venture investors
