About Our Client:
The organization operates within the healthcare SaaS industry, providing software and predictive analytics that span the continuum of care from hospital to home. It addresses challenges in patient recovery and care coordination by delivering solutions that help patients improve outcomes and live more fulfilling lives. The company is high-growth and profitable, emphasizing a collaborative and inclusive culture with flexible work arrangements and comprehensive employee benefits.
About the Opportunity:
The PRODUCT EDUCATION SPECIALIST role focuses on designing and developing effective training solutions for employees and customers. This position is responsible for creating instructional content that enhances product adoption and user proficiency, supporting the organization's mission through impactful learning experiences. The role is essential in ensuring that training materials are practical, up to date, and aligned with product developments, thereby facilitating better customer and employee engagement with the company's software.
Responsibilities:
- Collaborate with stakeholders to design engaging and effective instructional content.
- Develop training materials using various delivery methods including instructor-led, virtual, and self-paced formats.
- Apply adult learning principles to create impactful learning solutions.
- Review and update training programs based on feedback and performance data.
- Manage courses within the learning management system.
- Convert subject matter expert input into clear instructional materials such as storyboards and video scripts.
- Use product usage data to identify learning gaps and design targeted micro-learning content.
- Monitor content performance metrics to prioritize development and demonstrate impact.
- Maintain and organize technical documentation and content libraries.
- Edit and standardize content for clarity, consistency, and accessibility.
- Partner with product teams to stay informed on product changes and translate technical requirements into user guidance.
- Document system integrations and API functionalities using documentation-as-code practices.
- Apply basic HTML, CSS, and JavaScript skills to format and publish content.
Requirements:
- 1-3 years of instructional design experience covering full design lifecycle.
- Experience with classroom and virtual instructor-led training delivery.
- Proficiency with eLearning development tools (e.g., Adobe Captivate, Camtasia, Articulate 360).
- Strong skills in MS Word, PowerPoint, and Excel or equivalents.
- Excellent written and verbal communication skills for technical and non-technical audiences.
- Working knowledge of REST APIs, JSON, authentication protocols, and webhooks.
- Basic knowledge of HTML, CSS, and JavaScript.
- Ability to evaluate API integrations and recommend documentation best practices.
- Understanding of system integrations, data flows, and SaaS interoperability.
- Familiarity with documentation-as-code, version control, and content automation workflows.
- Ability to translate technical requirements into effective documentation and guidance.
- Detail-oriented with strong organizational skills and ability to manage multiple priorities.
- Discretion in handling confidential information.
- Eagerness to learn and grow with a curiosity about product functionality.
Pay Range and Compensation Package:
- The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.