About Our Client:
The organization operates in the life insurance sector, providing essential services to policyholders, agents, and beneficiaries. It addresses common challenges in insurance customer care by offering specialized support for life and annuity products. The organization emphasizes remote work and maintains stringent standards to ensure effective and secure customer service delivery.
About the Opportunity:
The CUSTOMER CARE ASSOCIATE role focuses on delivering front-line support to life insurance policyholders, agents, and internal teams. This position is critical for ensuring customer satisfaction by managing inquiries, processing transactions, and resolving issues related to life and annuity policies. The role contributes by maintaining high service standards and supporting operational efficiency within the organization.
Responsibilities:
- Provide customer care to life insurance policyholders, agents, and beneficiaries
- Handle 75 to 100 calls daily concerning policy information, payments, and claims
- Ensure customer satisfaction and meet service metrics
- Maintain detailed knowledge of life insurance products and services
- Process transactions including policy updates, beneficiary changes, and premium adjustments
- Review documents for completeness and regulatory compliance
- Conduct information searches and resolve routine inquiries
- Escalate complex cases as necessary
- Record customer interactions accurately and maintain data integrity
- Collaborate with internal teams to improve customer experience
- Adhere to service-level agreements and quality standards
- Analyze and validate transactions according to guidelines
Requirements:
- Minimum one year of remote customer service experience in a call center environment
- One year experience understanding call center KPIs
- Experience multitasking with multiple Microsoft Windows applications
- Minimum high school diploma or GED
- Knowledge of life insurance and annuity products
- Strong communication skills, both written and verbal
- Attention to detail and ability to identify data inconsistencies
- Ability to troubleshoot routine operational issues
- Proficiency with customer service systems and data entry tools
- Must reside in the continental United States
- Must have a working device for two-factor authentication
- Must pass drug screening, background check, education check, and employment verification
Pay Range and Compensation Package:
- Pay for this role is $20.00 per hour
Benefits & Perks:
- Medical, dental, and vision insurance with employer contributions
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance program
- Participation in a 401(k) with company match
- Additional voluntary or legally required benefits
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.