Customer Service Assistant 2

Ohio Department of Public Safety – Bureau of Motor Vehicles/Titles Support ServicesReport in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

• This position is currently remote (work from home) but can be subject to change to regular, in-office work***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do As a Customer Service Assistant

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer’s questions &/or concerns have been thoroughly answered;
• Respond to inquiries received from the Cisco Finesse phone system;
• Maintain unit standards & procedures as outlined within the section;
• Respond to live chat e-mail & mail from the general public & all other constituents;

Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

Helpful Tips For Applying

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills: Customer Service Agency Contact Name and Information Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov Unposting Date May 2, 2026, 11:59:00 PM Work Location Charles D Shipley Building Primary Location United States of America-OHIO-Franklin County-Columbus Compensation $22.96 per hour Schedule Full-time Classified Indicator Classified Union OCSEA Professional Skills Customer Focus Agency OverviewBureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.