Bilingual Customer Service Representative (Japanese & English)

Job Description We currently have an exciting opportunity for Remote Customer Service Representative with fluency in Japanese and English. The candidate can be based anywhere in CA, FL, IL or NC. Are you fluent in Japanese and English? Do you have previous administrative, customer service , office, travel or insurance experience? If yes, read on! Our client is leading certified provider of medical cost containment, travel assistance and medical risk management solutions and they are looking for a Japanese & English Customer Service Representative. The company is one of the biggest insurance companies in Europe and United States. In this role you will response to problems faced by Japanese nationals overseas, such as accidents, illness/injury, disasters, terrorism, etc., provide optimal services promptly via telephone in coordination with our offices in each country and local medical institutions, etc. In addition, provide the same services to foreigners visiting Japan. In addition, the same services will be provided to foreign visitors to Japan. While there is some flexibility in the hours, this position will be Monday-Friday 8 hours per day during regular business hours (approximately 7:00am-7:00pm). Occasional overtime may be required according to business need. This role is fully remote within the states listed below. Please note, we may only consider candidates who physically reside in one of these states. CA, FL, IL or NC The salary is $22-$24 per hour. Occasional overtime may be required according to business need The Role

• Handle outpatient cases (initial and re-consultation arrangements, etc.) alone and lead conversations while proceeding
• Handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur
• Able to handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information
• Able to handle death case arrangements, staying close to the client and obtaining the necessary information to proceed
• Able to handle arrangements for foreign visitors' projects, confirming necessary information in advance
• Review reimbursement claims documents to match with providers claims contents, report all information to our clients reimbursement request amount is legitimate. If its not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds
• Able to handle Security matters (emergency evacuation arrangements, safety measures, information provision) and proceed appropriately

Qualifications

• Business-level Japanese and English language skills
• Previous customer service, office, travel or insurance experience.
• Basic business knowledge (travel insurance policy conditions, service details and flow chart)
• Interpersonal negotiation skills
• Business manners (face-to-face, offline, speaking/writing)
• Ability to understand needs.
• Ability to understand the situation and feelings of the other party and respond accordingly
• Accuracy (ability to respond accurately in accordance with the flow and keep accurate records in the case management system)
• Ability to respond quickly
• Time management
• Problem-solving skills

Why Is This a Great Opportunity This is excellent opportunity to work for one of the biggest insurance providers in the US and Europe Salary Type : Hourly Salary Min : $ 22 Salary Max : $ 24 Currency Type : USD