Remote Medical Call Center Representative
Pay: $16.50 per hour | Remote
Job Overview
We are seeking a dependable and customer-focused Remote Medical Call Center Representative to support healthcare members and clients through inbound and outbound phone communication. This role involves answering inquiries, resolving service issues, updating member information, and providing administrative support to ensure a positive and efficient customer experience.
The ideal candidate has strong communication skills, excellent attention to detail, and the ability to navigate computer systems while assisting callers in a professional and timely manner. Previous healthcare, medical customer service, or pharmacy experience is preferred.
Key Responsibilities
- Handle inbound customer service calls and make outbound follow-up calls to address member inquiries and service requests.
- Resolve customer concerns, troubleshoot pharmacy network issues, and direct calls to the appropriate departments when needed.
- Accurately update member eligibility records, document interactions, and process requests using internal computer systems.
- Assist with new client onboarding, enrollment updates, account adjustments, and other administrative tasks.
- Maintain accurate records, manage documentation, and assist with general office support as needed.
- Collaborate with team members and supervisors to ensure quality service and efficient issue resolution.
- Participate in training initiatives and assist with peer development as needed.
- Provide onsite client support or training when required.
Qualifications
- Excellent active listening skills and professional phone etiquette.
- Strong verbal and written communication skills.
- Basic computer proficiency and the ability to learn new software systems.
- Strong attention to detail and accurate data entry skills.
- Ability to work independently and collaboratively in a remote environment.
- Adaptability and willingness to learn new procedures and adjust to changing priorities.
- Dependable, punctual, and committed to maintaining consistent attendance.
- Must successfully complete required pre-employment screenings, including drug screening and background/exclusion checks.
Preferred Qualifications
- Previous experience in healthcare, medical customer service, a call center, or pharmacy operations.
- Pharmacy Technician experience is a plus.
- Familiarity with Microsoft Office applications.
- Experience working with member records, eligibility systems, or healthcare-related inquiries.
Schedule
- Hours will vary between 8:00 AM and 8:00 PM Eastern Time.
- Candidates must be flexible to work an assigned schedule within this operating window.
Compensation
- $16.50 per hour
- Remote work opportunity
If you have strong customer service skills and enjoy helping others navigate healthcare services, we encourage you to apply!